Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEXANDRIA DIAS

Casselberry,FL

Summary

Proven leader in billing management with a track record of optimizing workflow efficiency at ANNEXUS HEALTH through the implementation of new software and robust interdepartmental collaboration. Expert in compliance and customer engagement, significantly enhancing client satisfaction and cash flow. Skilled in team leadership and problem-solving, ensuring peak performance and adherence to deadlines.

Overview

6
6
years of professional experience

Work History

Billing Team Lead

ANNEXUS HEALTH
10.2022 - Current
  • Established clear communication channels between the billing team and other departments within the company; improving collaboration efforts toward resolving issues quickly.
  • Spearheaded the implementation of new billing software, optimizing workflow efficiency and reducing manual data entry errors.
  • Enhanced client satisfaction with organized follow-ups on outstanding invoices, leading to improved cash flow management.
  • Streamlined billing processes by implementing efficient procedures, resulting in reduced errors and increased productivity.
  • Collaborated with sales and customer service departments to resolve billing discrepancies, fostering strong interdepartmental relationships.
  • Provided guidance and support to team members during peak billing periods, ensuring efficient workload distribution and consistent adherence to established deadlines.
  • Maintained detailed records of all transactions processed by the billing team; enabling faster resolution of disputes or inquiries from clients when necessary.
  • Implemented quality control measures to mitigate risks associated with incorrect invoicing information being released; safeguarding the company''s reputation against negative customer experiences caused by inaccurate billings statements.

Assistant Billing Manager

HEALTH FIRST INFUSION
06.2018 - 09.2022
  • Improved cash flow with diligent follow-up on overdue payments and prompt resolution of disputes.
  • Served as a liaison between the billing department and other departments, fostering effective communication.
  • Reduced invoice errors by closely monitoring data entry and conducting regular audits of billing records.
  • Provided backup support for other finance functions when needed, demonstrating flexibility within the organization.
  • Participated in cross-functional teams to troubleshoot complex billing issues.
  • Enhanced customer satisfaction by providing clear explanations of charges and addressing inquiries promptly.
  • Ensured timely invoicing by creating schedule reminders and tracking deadlines.
  • Conducted monthly reconciliations of accounts receivable balances to ensure accuracy.
  • Trained new staff members on billing procedures, ensuring a smooth transition into their roles.
  • Maintained strict confidentiality of client information, adhering to company policy and industry regulations.
  • Continuously updated job knowledge by attending professional development workshops and networking events.
  • Streamlined billing processes by implementing new software, resulting in increased efficiency and accuracy.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.

Education

Associate of Science -

Keiser University
Fort Lauderdale, FL
05.2025

Skills

  • Compliance knowledge
  • Payment Processing
  • Invoice Management
  • Industry Expertise
  • Billing systems and software
  • HIPAA Compliance
  • Customer Engagement
  • Claims Processing
  • Accounts receivable management
  • Patient account management
  • Insurance Verification
  • Collections
  • Payment posting
  • Audit Procedures
  • Month-end closing procedures
  • Time Management
  • Multitasking
  • Problem-solving abilities
  • Excellent Communication
  • Customer Service Management
  • Team Leadership
  • Staff Development and Training

Timeline

Billing Team Lead

ANNEXUS HEALTH
10.2022 - Current

Assistant Billing Manager

HEALTH FIRST INFUSION
06.2018 - 09.2022

Associate of Science -

Keiser University

Similar Profiles

CREATE PROFILE
ALEXANDRIA DIAS