Alexandria Dillard MBA, MSN, APRN, NE-BC

Operational responsibility for the inpatient and outpatient management, in five locations, of the Advanced Practice Providers functions in a 1200+ bed hospital system.

• Manage daily operations while overseeing multiple locations to foster increased productivity.
• Established outpatient clinic daily communication huddle with providers and ancillary staff.
• Developed dashboard to understand patient cancellations.
• Developed smart order set to reduce patient testing errors and encourage Advanced Practice Providers working at top of licensure.
• Reinvigorated quality improvement program with discreet metrics.
• Developed clinical practice guidelines in concert with Surgical colleagues and Advanced Practice Team.
• Developed clinical carepaths for vascular surgery patient.
• Developed discreet metrics to monitor Advanced Practice Provider productivity in vascular surgery.

• Oversaw and approved recruitment, hiring and orientation of new nursing and site operations managers.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of two managers to Directors of Ambulatory Nursing and Ambulatory Operations.
• Conducted routine facility inspections of six facilities, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated JCAHO regulations.
• Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
• Established new policies and updated existing policies to improve standard of care for patients.
• Collaborated with staff, managers, Chief Nursing Officer, internal and external groups to coordinate patient care.
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
• Facilitated first competency day for 250 bargaining Medical Assistants to develop a baseline for staff competency and standard of care.
• Liaised with service line directors and executive leadership to strategically place varied service lines in clinic locations to provide highest quality of care while addressing social determinants of health.
• Managed FTE's and expenses according to a flex budget and productivity targets
• Responsible for monthly variance reports, productivity reports, and performance indications.
• Inclusion, Diversity, and Equity Trainer.

• Managed multidisciplinary team of 20 comprised of Registered Nurses, Advanced Practice Providers, Medical Assistants, Social Workers, and Administrative Assistants.
• Onboarded new employees with organ specific training and new hire documentation.
• Managed daily operations of heart failure clinic for 14 cardiologists.
• Managed daily operations of heart transplant program for pre-transplant, listing, transplantation, and post transplant.
• Direct patient care for post heart transplant patient.
• Citation free ODH survey 2019
• Successful triennial UNOS surveys 2017 and 2019.
• Development of heart-kidney protocol for post transplantation patient management between cardiac and renal transplantation teams.
• Successful utilization of virtual visits for Advanced Practice Providers in heart failure and heart transplantation outpatient department during COVID.
• Maximized performance by monitoring daily activities, coaching, and mentoring team members.

• Multidisciplinary team of 23 comprised of Registered Nurses, Social Workers, and Respiratory Therapists.
• Provided direct patient care to lung transplant recipients.
• Facilitated quality improvement project to improve efficiency of scheduling new lung transplant evaluations.
• Coached employees through day-to-day work and complex problems.
• Entered data, generated reports, and produced tracking documents.
• Interviewed, oriented, and conducted performance reviews for transplant coordinators, advanced practice providers, social workers, and ancillary staff.
• Scheduling and assigning staff to maintain appropriate staffing and coverage.
• Coordinated and facilitated staff meetings.
• Utilized proactive communication abilities to resolve employment-related disputes.
• Developed internal requirements and standards to minimize regulatory risks and liability.

• Assessed patient conditions by performing thorough examinations and asking appropriate medical questions.
• Formulated plans of care to include laboratory follow up, endomyocardial biopsies, heart catheterizations, and echocardiograms.
• Symptom management.
• Coordination of patient follow up and ancillary testing.
• Patient and family education.
• Education of inpatient nursing staff and outside organizations about the transplant process and organ donation.
• Participation in research protocols.
• Data collection for transplant registries.

• Facilitated plan of care and triage of symptom management.
• Facilitated hospital transfers.
• Data collection for transplant registries.
• Participation in and implementation of transplant research.
• Coordinated patient scheduling and follow up.
• Data review from referring and collaborating physicians.
• Patient, family, and community transplant and organ donation education.
• Prepared laboratory specimens for testing, obtained results and notified patients of findings.