Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria Dirden

Houston

Summary

Customer service professional skilled in enhancing customer satisfaction through clear communication and efficient transaction management. Proven ability to maintain organized workspaces and support a seamless checkout experience, contributing to overall business performance.

Overview

9
9
years of professional experience

Work History

cashier

Family Dollar
houston
01.2024 - 04.2025
  • Processed customer transactions with accuracy and efficiency, ensuring smooth checkout experience.
  • Managed cash register operations, including balancing cash drawers daily.
  • Maintained organized and clean checkout area to improve overall customer satisfaction.
  • Assisted customers with product inquiries, delivering knowledgeable and friendly service.

Customer Service Representative WFM

Academy Sports and Outdoors
09.2021 - 11.2022
  • Ensured customer confidence and satisfaction through consistent support
  • Resolved customer issues with source data through direct contact
  • Followed up with clients via phone and email for clarification on missing or erroneous data
  • Received calls from customers regarding items purchased, lost, or stolen.
  • Complete all assigned data entry requests and tasks within required time frames while maintaining a high-level of quality

Server, Busser, To-Go

Pappasitos
12.2020 - 09.2021
  • Served food and beverages to customers.
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Managed food and beverage orders efficiently using point-of-sale systems.
  • Collaborated with kitchen staff to ensure timely and accurate meal preparation.

Customer Service Representative, Bookkeeping

Kroger
10.2016 - 12.2020
  • Oversaw bank reconciliations, deposit preparation, and payroll for 50+ employees, ensuring accurate processing from timesheets to paycheck
  • Maintained financial records, including bank statements, transactions, and receipts, facilitating accurate reporting and compliance
  • Balanced cash tills at the end of each shift to ensure accurate financial records.
  • Maintain an accurate electronic and physical filing system for accounting, finance, and HR related data

Education

Medical billing Certificate -

Houston Community College Online
Houston, TX
12-2023

High School Diploma -

Eisenhower High School
Houston, TX
06-2017

Skills

  • Cash Register Operation
  • Point of Sale Management
  • POS
  • Cash handling
  • Transaction Verification
  • Customer Service
  • Customer support
  • Customer Engagement
  • Product Knowledge
  • Order preparation
  • Inventory Management
  • Sales Reporting
  • Microsoft Excel
  • Microsoft Office
  • Computer Proficiency
  • In-Person Communication
  • Multi-tasking
  • Adaptable
  • Time optimization
  • Record maintenance
  • Problem-Solving
  • Conflict resolution
  • Effective communication
  • Conflict resolution
  • Order preparation

Timeline

cashier

Family Dollar
01.2024 - 04.2025

Customer Service Representative WFM

Academy Sports and Outdoors
09.2021 - 11.2022

Server, Busser, To-Go

Pappasitos
12.2020 - 09.2021

Customer Service Representative, Bookkeeping

Kroger
10.2016 - 12.2020

Medical billing Certificate -

Houston Community College Online

High School Diploma -

Eisenhower High School
Alexandria Dirden