Alexandria Dodson
Saint Paul,MN
Summary
Passionate and dedicated professional with extensive experience providing top-notch grooming services and building long- term relationships with pets and their owners. Skilled in grooming techniques, including bathing, brushing, trimming, and clipping. Known for staying up-to-date with latest grooming trends and industry standards. Instrumental in anticipating client needs and proposing best-suited products/services. Highly organized, detail-oriented, and able to manage multiple appointments and schedules. Knowledgeable in maintaining hygiene and sanitation standards.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Pet Professional Lead
PetSuites
Lakeville, MN
04.2025 - 09.2026
- Supervised and monitored pets during playtime, feeding, and rest periods
- Led daily pet care operations to ensure the safety, health, and wellbeing of all the animals
- Monitored animal behavior and identified signs of stress, illness, or injury
- Trained and supported team members in proper animal handling, safety, and care proceduresssss
- Managed safe group play and separated animals when necessary to avoid conflict
- Delegated daily responsibilities and ensured assigned task were completed efficiently
- Oversaw feeding schedules and administered medications
- Maintained clean, sanitary, and organized animal care facilities
Professional Pet Stylist | Customer Service Associate
Petco
09.2019 - 02.2023
- Performed pet grooming tasks such as brushing, bathing, trimming, and cleaning with exceptional scissoring skills
- Handled challenging pet and owner situations with professionalism
- Conducted assessments on pets and recommended appropriate services to meet breed standards
- Managed scheduling, checked-in/check-out procedures, and maintained smooth salon flow
- Managed bookings and follow-up calls and provided personalized grooming recommendations
- Recorded vital information on pets' weight, medical history, and allergies to prepare for grooming services
- Provided quick, friendly, and informed service for both routine inquiries and complaints
- Consulted with customers to assess needs and addressed their concerns while following established procedures
- Managed multi-line phone and online messaging systems for efficient customer communication
- Maintained electronic files for customer service-related documents
- Informed customers about special pricing and company offerings
- Maintained gentle approach to handling pets to promote calm and secure environment
- Ensured cleanliness and sanitation of kennels and common areas to minimize spread of illness
- Drove sales by promoting grooming services, packages, and products to customers
- Cultivated and fortified customer relations through positive and knowledgeable communication
- Proactively recommended and offered products to meet customers' changing needs
- Maximized client retention by explaining benefits, features, and recommendations.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Dog Groomer
Canine Cleaners
02.2009 - 06.2019
- Conducted inspections for external signs of parasites, disease, and injury
- Handled pets gently to promote a calm and secure environment while bathing and styling their fur
- Maintained accurate daily logs of time spent with dogs, detailing activities and services provided to calculate payments
- Collected owner information and completed necessary paperwork, including potential allergies, aggressive behavior, food preferences, and contact details
- Established lasting relationships with clients and connected with animals through frequent interaction
- Promoted animal health by maintaining clean, organized, and sanitized areas
- Maintained advanced knowledge of latest grooming trends and techniques.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Education
High School Diploma -
Lakeville North High School
Lakeville, MNSkills
- Pet Care Service
- Pets Grooming
- Customer Service
- Behavior & Training
- Pet Health & Hygiene
- Breed-Specific Grooming
- Proper Animal Restraining
- Excellent Communication
- Animal Quarters Maintenance
- Appointments Scheduling
- Business Development
- Client Satisfaction & Retention
- Client Relations Strength
- Managing Reception
- Telephone Etiquette
- Taking Messages
- Animal Restraining
- Recordkeeping and Confidentiality
- Attention to Detail
- Dog Behavior
- Documentation
- Communication
Certification
- Certified Pet Stylist, Petco - September 2019 - Current
Timeline
Pet Professional Lead
PetSuites
04.2025 - 09.2026
Professional Pet Stylist | Customer Service Associate
Petco
09.2019 - 02.2023
Dog Groomer
Canine Cleaners
02.2009 - 06.2019
High School Diploma -
Lakeville North High School