Alexandria Fegan
Philadelphia
Summary
Detail-oriented professional with a strong background in customer service and transaction management. Proven ability to resolve issues promptly and maintain operational efficiency.
Overview
1
1
year of professional experience
Work History
Lead Cashier
Dunkin Donuts & Baskin Robbins
Philadelphia, PA
08.2024 - 07.2025
- Managed cash register, ensuring accurate handling of cash and electronic payments.
- Processed customer transactions efficiently using POS systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained cleanliness and organization of the cashier area to enhance operational efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Led cashiers and associates in providing thoughtful customer service.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Communicated with customers and team members to solve problems.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Acton-Boxborough Regional High School
Acton, MASkills
cleaning skills are fast yet efficient with my customer service skills I'm outgoing and bubbly at work to maintain a healthy work style I make thousands of sales during the day over the amount that is needed i enjoy taking customers in the morning and watching them order their breakfast it is very rewarding to me
Customer assistance
Sales transactions
Timeline
Lead Cashier
Dunkin Donuts & Baskin Robbins
08.2024 - 07.2025
High School Diploma -
Acton-Boxborough Regional High School