Alexandria Flores

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• Enhanced client engagement by providing personalized support and resources tailored to individual needs.
• Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.
• Maintained detailed case notes and documentation for accurate record keeping and efficient information sharing among team members.
• Assisted clients in accessing community resources and services, strengthening their support networks and promoting overall wellbeing.

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.

• Managed diverse groups of individuals, ensuring a safe and inclusive environment for all participants.
• Addressed conflicts within the group promptly and effectively, maintaining a harmonious environment conducive to learning.
• Strengthened relationships between group members by facilitating open dialogue sessions focused on empathetic listening techniques.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.