Alexandria Floyd
Haines City,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied
01.2021 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Representative
HSS
01.2019 - 01.2021
- Provided excellent customer service while addressing the concerns of tenants, employees, or visitors related to safety and security issues.
- Managed a team of security personnel, providing guidance, support, and performance evaluations to maintain high-quality service levels.
- Coordinated emergency drills involving all building occupants to familiarize them with evacuation procedures and improve overall preparedness levels during actual emergencies.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines established by management or governing bodies.
Protective Agent
Securitas
01.2016 - 01.2019
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Security Officer
Allied
01.2015 - 01.2019
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Volunteer
Fora Travel
01.2016 - Current
- Travel consultant for senior organizations that curates international travel, including transportation, lodging and safe excursions
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Collaborate with other travel industry professionals for memorable experiences
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
Education
Associate of Arts - Psychology
Seminole State College
Oviedo, FL10.2025
High School Diploma -
East River High School
Orlando, FL06.2011
Skills
- Patrol operations
- Detail-oriented
- Physical fitness
- Complex Problem-solving
- Surveillance
- Superior customer service
- Conflict de-escalation
- Emergency response
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
Timeline
Security Officer
Allied
01.2021 - Current
Security Representative
HSS
01.2019 - 01.2021
Protective Agent
Securitas
01.2016 - 01.2019
Volunteer
Fora Travel
01.2016 - Current
Security Officer
Allied
01.2015 - 01.2019
High School Diploma -
East River High School
Associate of Arts - Psychology
Seminole State College