Alexandria Forrest
Kennesaw,GA
Summary
Customer-focused professional with 7+ years of experience in client service, team leadership, operations support, record management, and inventory coordination. Proven ability to manage multiple priorities, resolve customer concerns, maintain accurate documentation, and perform effectively in fast-paced, high-pressure environments.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Petfolk
Kennesaw , Georgia
05.2026 - Current
- Used Microsoft Excel to track inventory, organize supply orders, and monitor information such as appointment follow-ups, medication needs, or daily operational tasks.
- Provided high-quality customer service by addressing client questions, explaining services and treatment plans, resolving concerns, and delivering clear updates in fast-paced, emotionally sensitive situations.
- Recorded and monitored treatment activities in the Petfolk management system to ensure continuity of care.
- Evaluated and updated pet records from daily visits, ensuring accurate and timely data entry for efficient patient management.
- Managed client phone inquiries for appointment scheduling and service information, enhancing client engagement.
- Delivered attentive, courteous service to promote overall patron satisfaction.
Emergency Veterinary Technician
Animal Hospital of Towne Lake
Woodstock, Georgia
12.2025 - 05.2026
- Assisted with animal resuscitation techniques, enhancing survival rates and promoting recovery for injured animals.
- Supported emergency care procedures to stabilize critically ill patients, ensuring timely interventions.
- Track and document patient vital signs to help assess health status and guide medical decisions.
- Collected and prepared lab samples for diagnostics, facilitating accurate treatment planning.
- Communicate clearly with clients to answer concerns and provide patient status updates.
Veterinary Assistant
Riverview Animal Hospital
01.2024 - 11.2025
- Provided attentive animal care to ensure the health and well-being of various species in a veterinary setting.
- Administered treatment for injuries, ensuring proper care and rehabilitation for animals in need.
- Administered medications according to veterinary guidelines to support patient recovery and overall health.
- Assisted veterinarians during procedures, fostering collaboration to ensure quality animal care.
- Communicated effectively with clients to address concerns and provide timely updates on pets' health.
- Maintained organized patient records and treatment plans, enhancing operational efficiency.
Veterinary Assistant/CSR/Shift Lead
Banfield Pet Hospital
04.2018 - 10.2022
- Addressed customer concerns and facilitated timely service recovery.
- Trained new associates on safety procedures and service standards to ensure smooth daily workflow.
- Led team activities to enhance service quality and foster collaboration.
- Maintained inventory levels to prevent shortages and support smooth operations.
- Counted inventory to maintain accurate records and prevent shortages., resolved discrepancies and completed paperwork to keep system accurate and current.
- Completed opening and closing duties to facilitate business operations, including cash counting.
Education
Bachelor's Degree - Business Administration
Broward College
01-2028
Skills
- Data entry
- Microsoft Excel
- Client communication
- Customer service
- Team leadership
- Schedule coordination
Timeline
Veterinary Assistant
Petfolk
05.2026 - Current
Emergency Veterinary Technician
Animal Hospital of Towne Lake
12.2025 - 05.2026
Veterinary Assistant
Riverview Animal Hospital
01.2024 - 11.2025
Veterinary Assistant/CSR/Shift Lead
Banfield Pet Hospital
04.2018 - 10.2022
Bachelor's Degree - Business Administration
Broward College