Alexandria Francis
South Daytona
Summary
Highly skilled technician with significant experience in troubleshooting, maintenance and repair of various systems. Possess strong analytical abilities and problem-solving skills necessary for diagnosing complex issues. Demonstrated success in improving system performance and reliability through preventative maintenance and timely repairs. Proven ability to work under pressure while maintaining high standards of service delivery.
Overview
5
5
years of professional experience
Work History
Technician
Massey Services, INC
Daytona Beach
05.2023 - Current
- eFilled out work orders, repair logs and maintenance plans to document work completed.
- Inside and outside pest control.
- Termite inspector and treatment technician.
- Inspected materials and equipment regularly to check for potential hazards and machine defects
- Termite treatments done to existing and pre-existing buildings.
- Whole house treatment for other insects.
TXM
Daytona Toyota
Daytona Beach
03.2023 - 03.2023
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Kitchen Manager
Botanical Gardens
New Smyrna Beach
10.2022 - 03.2023
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Trained new employees to perform duties.
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Resolved problems or concerns to satisfaction of involved parties.
- Food prep, operated juicer.
Housekeeper
Strand
New Smyrna Beach
01.2021 - 10.2022
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Followed safety procedures when handling hazardous materials.
- Communicated with customers about requests for additional supplies or cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Disinfected telephones, light switches and other frequently touched objects.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Swept and damp-mopped private stairways and hallways.
- Used cleaning chemicals following proper guidelines.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Emptied trash receptacles throughout the property.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Assisted in laundry services including washing, drying, and folding linens.
- Ensured that all health standards were met during cleaning operations.
- Responded to requests from guests regarding housekeeping needs.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Crew Member
McDonalds
New Smyrna Beach
01.2020 - 11.2020
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Maintained safe food handling practices to prevent germ spread.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Maintained an organized work area to ensure efficient operations.
- Packed fast food products in approved containers, cups, and bags.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Presented orders to guests within anticipated service times.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed payments on cash register and counted back bills and change to patrons.
Education
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL06-2020
Skills
- Pest control
- Termite treatment
- Equipment inspection
- Troubleshooting
- Communication skills
- Equipment maintenance
- Time management
- Employee training
- Problem solving
- Attention to detail
- Quality assurance
Timeline
Technician
Massey Services, INC
05.2023 - Current
TXM
Daytona Toyota
03.2023 - 03.2023
Kitchen Manager
Botanical Gardens
10.2022 - 03.2023
Housekeeper
Strand
01.2021 - 10.2022
Crew Member
McDonalds
01.2020 - 11.2020
High School Diploma -
New Smyrna Beach High School