Alexandria F. Sweet
McDonough,GA
Summary
Seeking to join a team that will allow me to utilize my strong leadership skills and work experience with a goal to successfully foster good relationships between client and organization. In the midst of sustaining competency in customer service and performance, the key goal is to increase customer satisfaction while meeting corporate goals for both the customer and employer.
Competitive customer service sales representative skillful in building relationships and securing new business. Friendly with superior communication, interpersonal and problem-solving abilities. Bringing several-year history of increasing sales and revenue using consultative techniques.
Resourceful Customer Service Sales Representative known for productivity and efficiently completing tasks. Specialize in conflict resolution, client retention, and upselling techniques which enhance customer satisfaction and loyalty. Excel in communication, adaptability, and problem-solving, ensuring smooth transactions and positive customer experiences.
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Overview
19
19
years of professional experience
Work History
Lead Customer Service / Sales Representative
Waffle House
Stockbridge, USA
09.2010 - Current
- Work with management to create promotional activities to encourage repeat dining
- Ensure that team is knowledgeable of daily specials, coupons, discounts, and special offers
- Performs administrative duties including verifying orders, and balancing cashiers' drawer
- Manage business and customer phone calls ensuring that their requests are handled expeditiously
- Assist with employees work schedule ensuring that each shift is covered
- Train new employees on customer services requirements, basic computer usage, cash register, and telephone system
- Create documents in MS Word and MS Excel to assist management with day-to-day operations
- Performs a variety of Internet research functions to assist with presentations and marketing events
- Organize and maintain confidential files including assisting with invoicing, and payroll
- Maintains general supplies inventory by checking stock to determine inventory level
- Ensures operation of equipment by troubleshooting, calling for repairs; maintaining inventories
Customer Service Representative
Statefarm Insurance
Bloomington, IL
06.2023 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided top quality control and eliminated downtime to maximize revenue.
- Updated system with order specifics and customer details, preferences, and billing information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Claims Representative
Statefarm Insurance
Bloomington, IL
06.2023 - 10.2024
- Conducted research into medical terminology related to healthcare claims processing activities.
- Documented changes in claim statuses using specialized software systems.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Attended continuing education seminars related to insurance industry best practices and new legislation.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
Customer Service Representative
QuikTrip Corporation
Stockbridge, USA
04.2006 - 04.2009
Education
Associate of Science -
DeVry University
Illinois City, IL07-2026
High School Diploma -
Eagles Landing High School
01.2006
Skills
- Microsoft Office Suite (MS Word / MS Excel / MS PowerPoint)
- Exceptional creative problem-solving skills
- Flexibility
- Remarkable customer service
- Strong interpersonal communication skills
- Self-sufficient in finding answers via company resources
- Clear communication both verbally and written
- Quality work to employer
- Accountability to customers, work, and schedule
- Point of sale system
- Shipping coordination
- Goal-Oriented
- Customer Education
- Call center experience
- Live chat support
- Incoming Call Management
- Business growth and retention
- Customer Needs Assessment
- Customer Complaint Resolution
- Appointment Scheduling
- Account Management
- Work order generation
- Email management
- Persuasion techniques
- CRM Software
References
Aisha Sweet, (404) 218-5862, aishasweet33@gmail.com
Timeline
Customer Service Representative
Statefarm Insurance
06.2023 - 10.2024
Claims Representative
Statefarm Insurance
06.2023 - 10.2024
Lead Customer Service / Sales Representative
Waffle House
09.2010 - Current
Customer Service Representative
QuikTrip Corporation
04.2006 - 04.2009
Associate of Science -
DeVry University
High School Diploma -
Eagles Landing High School