RAJA SMITH
Memphis,Tennessee
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Internal Revenue Services
11.2022 - Current
- Resolved complex tax inquiries with accuracy and professionalism to ensure customer satisfaction
- Handled sensitive taxpayer information with confidentiality and adherence to IRS guidelines
- Facilitated tax return processing and refunds through efficient communication and troubleshooting skills
- Collaborated with internal teams to resolve customer inquiries and requests in a timely manner
- Managed case files and calendars to ensure efficient workflow and deadlines met
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
LEGAL ASSISTANT
Carpenters Law Firm
01.2021 - 11.2022
- Proficient in legal document preparation and drafting
- Conducted legal research and prepared case summaries
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
BANK TELLER
First Tennessee
02.2018 - 12.2021
- Assisted customers with account inquiries, deposits, withdrawals, and other banking services
- Processed customer transactions accurately and efficiently to ensure excellent service delivery
- Demonstrated strong attention to detail and numerical accuracy when handling cash transactions
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
STORE ASSOCIATE/Customer Service Representative Team Lead
Aldi
06.2016 - 07.2018
- Maintained store cleanliness and organization, ensuring a positive shopping experience for customers
- Efficiently operated cash register and processed transactions accurately
- Collaborated with team members to achieve sales goals and uphold company standards
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
CUSTOMER SERVICE REPRESENTATIVE
Connnexion Point
08.2014 - 06.2016
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
Education
ASSOCIATE OF SCIENCE DEGREE - HEALTH SCIENCESHEALTHCARE TECHNOLOGY & SYSTEMS
Ultimate Medical Academy
Clearwater, FL01.2020
DENTISTRY -
Concorde Career College
Memphis, Tennessee01.2016
Skills
- Problem-solving abilities
- Strong communication skills
- Organizational Skills
- Attention to Detail
- Medical terminology
- Legal research
- Excel skills
- Microsoft Office Suite proficiency
- Microsoft Office Applications - MS Excel
- Microsoft Office Applications - MS Word
- Microsoft Office Applications - MS PowerPoint
- Typing Speed: 35 WPM
- Application support
- Data Processing
- Remote Support
Drivinglicense
Class D, 8 years
Volunteer Experience
St. Jude, Memphis, TN, 09/01/13, 01/01/15, Volunteer - Cancer Walk
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Internal Revenue Services
11.2022 - Current
LEGAL ASSISTANT
Carpenters Law Firm
01.2021 - 11.2022
BANK TELLER
First Tennessee
02.2018 - 12.2021
STORE ASSOCIATE/Customer Service Representative Team Lead
Aldi
06.2016 - 07.2018
CUSTOMER SERVICE REPRESENTATIVE
Connnexion Point
08.2014 - 06.2016
ASSOCIATE OF SCIENCE DEGREE - HEALTH SCIENCESHEALTHCARE TECHNOLOGY & SYSTEMS
Ultimate Medical Academy
DENTISTRY -
Concorde Career College
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