Alexandria Gabriel
Willow Springs,IL
Summary
Personable, diligent and responsible professional committed to providing excellent customer service, while promoting education and safety. Easily builds rapport with others, builds strong relationships, communicates with poise and precision. A team player who is a reliable source of support for the company and staff with proven ability to take on strenuous situations. Excellent adaptation and moldability, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days.
Overview
11
11
years of professional experience
Work History
Information Desk Technician
ComEd - an Exelon Company
12.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines twice weekly.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Effectively supported dispatchers for any given situation: bridging them with tree crews, creating work orders, following up on tickets.
- Consistently demonstrated error-free communication to entire company and executives by providing pertinent information such as accidents, lockouts, OARA's, SPOC's, intentional/unscheduled outages, and periodic outage summaries.
- Effectively bridged communication gaps between the call center, construction personnel, contractors, Exelon Security, dispatchers and Large Customer Service representatives.
- Demonstrated multitasking during multiple storms ranging from mild to severe, quickly and efficiently performing daily tasks such as paging notifications, running ARCOS call outs, deploying and tracking generators, and escalating emergency tickets at an urgent pace.
Customer Service Representative
ComEd - an Exelon Company
05.2022 - 12.2022
- Assist customers with a warm and professional attitude
- Process customer transactions
- Assist customers with questions
- Manage customer accounts
- Handle billing issues and order inquiries
Dental Assistant/ Receptionist
DiFranco and Dubravec Dental Specialists
01.2020 - 05.2022
- Company Overview: DIFRANCO & DUBRAVEC DENTAL SPECIALISTS
- Dual functionality of assisting doctor during patient visits and maintaining personnel records & following up with client aftercare visits & appointment scheduling
- Ensure sterilization of dental equipment and sanitation of treatment rooms to adhere to CDC guidelines amongst COVID-19 pandemic
- DIFRANCO & DUBRAVEC DENTAL SPECIALISTS
Administrative Assistant/ Receptionist
Paul DiFranco Orthodontics
04.2019 - 01.2020
- Maintained personnel records, scheduled & followed up with patient appointments and manned front desk operations
- Created and consistently published social media posts to promote marketing of the business
- Succeeded in establishing new clientele via social media and word of mouth
Barista/trainer
STARBUCKS
01.2014 - 04.2019
- Provided friendly and expedient customer service at a high traffic location
- Served guests with high quality, handcrafted beverages
- Diffused customer issues and made accommodations when needed
- Trained new hires & management and provided feedback based on their performance
- Succeeded in redirecting employees and reinforcing standards to maintain a professional and pleasant environment
Education
Bachelor of Arts - Communications And Media
DePaul University
Chicago, IL06-2027
Skills
- Ability to lead office operations
- Skilled in accommodating customers
- Direct communication
- Excellent time management
- Quick study
- Attention to Detail
- Works Well Under Pressure
- Multitasking and Organization
Accomplishments
- Collaborated with a number of departments in the contribution to mine and my peers hands-on experiences that resulted in successful tours such as a day at the Willis Tower and a day at Wrigley Field, which were firsts for my department.
- Contributed consistent up-to-date information on the monthly OCC newsletter.
- Tasked with External Affairs contact information, ensuring it is always up to date throughout the year.
Timeline
Information Desk Technician
ComEd - an Exelon Company
12.2022 - Current
Customer Service Representative
ComEd - an Exelon Company
05.2022 - 12.2022
Dental Assistant/ Receptionist
DiFranco and Dubravec Dental Specialists
01.2020 - 05.2022
Administrative Assistant/ Receptionist
Paul DiFranco Orthodontics
04.2019 - 01.2020
Barista/trainer
STARBUCKS
01.2014 - 04.2019
Bachelor of Arts - Communications And Media
DePaul University
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