Alexandria Galloway
Summary
Diligent experienced young problem solver with a background in childcare, business, and customer service. Educated in behavior management techniques and interpersonal relationships, enhancing client satisfaction and fostering positive environments. Achieved significant improvements in social and academic development through innovative activities planning and positive reinforcement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Child Caregiver
Cleveland Child Care
10.2024 - Current
- Facilitates learning through creative play, stories and outdoor activities for successful child experiences.
- Enforce rules and manage behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Receptionist
YN Nails
06.2024 - 10.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Childcare Assistant Teacher
Little Critters Learning Center
04.2023 - 06.2024
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Organized and supervised large and small group activities.
Driver
Various
08.2020 - 06.2022
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Drove safely in various weather and road conditions to avoid accidents.
Licensed Nail Technician
Diosas Design
06.2015 - 04.2021
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Assisted in marketing efforts to increase salon visibility, participating in local events and maintaining an active presence on social media channels.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Boosted retail sales by effectively promoting salon''s product line to clients based on individual needs and preferences.
- Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
Host
Applebee's Neighborhood Grill & Bar
06.2014 - 06.2016
- Monitored seating area and checked restrooms regularly to keep spotless.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Arts - Business Administration And Management
Cleveland State University
Cleveland, OHHigh School Diploma -
Cleveland School of The Arts
Cleveland, OH07-2012
Skills
- CPR training
- Activities planning
- Positive reinforcement
- Child development
- Schedule management
- Social and academic development
- Social skills teaching
- Materials management
- Behavior management techniques
- Interpersonal relationships
- Recordkeeping requirements
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Increased productivity by implementing multiple process improvements.
Certification
- Health and Safety Training Certification – State-specific licensing requirements or recognized providers like Caring for Our Children Foundation.
- Positive Discipline in Everyday Parenting Facilitator Certificate – Positive Discipline Association.
- First Aid Certification - American Red Cross or American Heart Association.
- Child Development Associate (CDA) - Council for Professional Recognition.
- Licensed Nail Technician - Ohio Board of Cosmetology.
Timeline
Child Caregiver
Cleveland Child Care
10.2024 - Current
Receptionist
YN Nails
06.2024 - 10.2024
Childcare Assistant Teacher
Little Critters Learning Center
04.2023 - 06.2024
Driver
Various
08.2020 - 06.2022
Licensed Nail Technician
Diosas Design
06.2015 - 04.2021
Host
Applebee's Neighborhood Grill & Bar
06.2014 - 06.2016
Associate of Arts - Business Administration And Management
Cleveland State University
High School Diploma -
Cleveland School of The Arts