Alexandria Gardemann
Hamilton
Summary
Dynamic COBRA Consultant with a proven track record at Chard Snyder, A WEX Company. Excelled in safeguarding sensitive data and streamlining compliance processes. Demonstrated exceptional problem-solving abilities and interpersonal skills, fostering strong client relationships while efficiently managing tasks and enhancing customer service standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
COBRA & Direct Billing Account Manager
American Benefits Group - NFP, an Aon Company
Remote
03.2025 - 08.2025
- Developed comprehensive training documents to facilitate new platform transition.
- Managed billing inquiries and resolved discrepancies for enhanced client satisfaction.
- Analyzed client accounts to identify trends, ensuring timely resolution of issues.
- Collaborated with cross-functional teams to align billing practices with company policies.
- Performed monthly reconciliations between billed amounts and collected revenues, ensuring alignment between accounting systems for accurate record-keeping purposes.
- Provided guidance and training assistance to co-workers during platform transitions.
COBRA Consultant, Benefit Continuation Services
Chard Snyder, A WEX Company
08.2014 - 02.2025
- Protected sensitive information by adhering to strict legal and company confidentiality requirements.
- Monitored compliance activities to meet COBRA requirements.
- Informed former employees and qualified dependents about COBRA entitlements promptly within the specified period.
- Explained COBRA process to clients and COBRA participants succinctly and effectively.
- Handled collection of premiums while managing updates to carrier records.
- Maintained timely, efficient, friendly interactions with all stakeholders.
- Coordinated and facilitated implementation and renewal activities to align with project priorities, timelines, and resources.
- Streamlined documentation processes through effective utilization of multifaceted systems and regulatory guidelines.
- Remote
Acting Store Manager
Aeropostale
Monroe, OH
06.2010 - 05.2014
- Utilized organizational and time management skills to perform tasks with accuracy and efficiency.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ09-2024
High School Diploma - undefined
Fairfield High School
Fairfield, OH06-2009
Skills
- Problem-solving
- Client relationships and customer service
- Personable and approachable
- Conflict resolution
- Google Workplace
- Datapath Summit
- RingCentral
- Attention to detail
- Recordkeeping and file management
- Embraces change
- MS Office
- Zoom
- UnifyHR
- WEX Platform
Certification
HR Certification
Timeline
COBRA & Direct Billing Account Manager
American Benefits Group - NFP, an Aon Company
03.2025 - 08.2025
COBRA Consultant, Benefit Continuation Services
Chard Snyder, A WEX Company
08.2014 - 02.2025
Acting Store Manager
Aeropostale
06.2010 - 05.2014
High School Diploma - undefined
Fairfield High School
Associate of Arts - Business Management
University of Phoenix