Alexandria Gier
Kodiak,AK
Summary
Accomplished Director of First Impressions at Next Step Dance Kodiak, adept in customer service and data entry proficiency. Excelled in creating welcoming environments, boosting customer satisfaction, and streamlining administrative processes. Demonstrated exceptional communication and problem-solving skills, enhancing team productivity and client relations.
Overview
5
5
years of professional experience
Work History
Director of First Impressions
Next Step Dance Kodiak
Kodiak, AK
02.2024 - Current
- Resolved customer inquiries promptly and professionally, resulting in increased customer satisfaction levels.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Managed appointment scheduling for multiple departments efficiently, reducing wait time for clients significantly.
- Provided exceptional administrative support to executive staff, improving overall workplace productivity.
- Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.
Barista
Bean And Bloom
Kodiak, AK
06.2023 - 02.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Dance Instructor
Next Step Dance Kodiak
Kodiak, AK
08.2023 - 05.2024
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Planned routines for recitals and performances.
Director of First Impressions
Next Step Dance Kodiak
Kodiak, AK
08.2019 - 05.2023
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
High School Diploma -
Kodiak High School
Kodiak, AK05.2022
Skills
- Effective Multitasking
- Exceptional communication
- File Organization
- Data entry proficiency
- Customer Service
- Problem-Solving
- Inventory Management
- Supply Ordering
Timeline
Director of First Impressions
Next Step Dance Kodiak
02.2024 - Current
Dance Instructor
Next Step Dance Kodiak
08.2023 - 05.2024
Barista
Bean And Bloom
06.2023 - 02.2024
Director of First Impressions
Next Step Dance Kodiak
08.2019 - 05.2023
High School Diploma -
Kodiak High School