Alexandria Goad
Diamond,MO
Summary
Innovative healthcare operations director skilled in leading multi-site clinics to achieve scalable efficiency and quality outcomes. Proven track record in implementing strategic initiatives that enhance financial performance and patient satisfaction, while ensuring regulatory compliance. Committed to fostering collaborative provider partnerships and driving transformative operational improvements.
Overview
12
12
years of professional experience
Work History
Director of Professional Support (Ambulatory)
Freeman Health
12.2024 - Current
- Lead multi-site clinic operations with a focus on scalability, efficiency, and quality outcomes.
- Partnered with executive leadership to implement strategic initiatives that supported organizational growth.
- Directed operational, financial, and strategic performance to enhance service delivery across outpatient service lines.
- Guide workforce planning, staffing optimization, and leadership development initiatives.
- Ensured compliance with federal and accreditation standards (CMS, ACHC), reducing organizational risk.
Senior Practice Manager
Mercy Outpatient Clinics
12.2021 - 12.2024
- Led process improvement initiatives increasing efficiency and patient throughput.
- Managed operations, financial performance, and strategic planning to align with organizational goals.
- Enhanced provider relations and improved patient satisfaction through targeted communication initiatives.
Practice Manager
Pediatric Associates of Southwest Missouri
08.2019 - 12.2021
- Managed daily operations for a pediatric healthcare practice.
- Managed clinic operations, overseeing staffing and revenue cycle to ensure smooth daily functions.
- Coordinated patient flow and appointment management to enhance service delivery.
- Oversaw staff scheduling and resource allocation for optimal efficiency.
- Directed training and onboarding programs to enhance new employee integration and support team development.
Billing & Coding Supervisor
Pediatric Associates of SWMO
Joplin, MO
01.2014 - 01.2018
- Directed billing, coding, and collections operations, ensuring accuracy and compliance.
- Reduced claim denials, streamlining reimbursement cycles for timely payments.
- Supervised coding team, consistently meeting project deadlines.
- Reviewed code regularly for quality and adherence to industry standards.
- Developed training materials to enhance skills of new coding staff.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT05-2026
Skills
- Lean Process Improvement
- EHR and EMR systems
- EMR implementation
- Microsoft Office 365
- Financial analysis
- Decision-making
- Problem-solving
- Team leadership
- Coaching and mentoring
- Talent acquisition
- Quality improvement
- Operational efficiency
- Compliance standards
- Patient satisfaction improvement
Technology And Systems
- Epic
- AthenaOne
- AthenaFlow
- Meditech
- Phreesia
- Group Management
- Workday
- Power BI
- Qualtrics
- NRC - Patient Experience
- Microsoft Office 365
Core Executive Competencies
- Healthcare Operations Leadership
- Strategic Planning & Growth Execution
- Financial Performance & Revenue Cycle Oversight
- Regulatory Compliance (CMS, ACHC)
- Provider & Patient Experience Optimization
- Workforce Development & Culture Leadership
- Process Improvement & Lean Methodologies
- Population Health & Care Delivery Optimization
- KPI Improvement and Goal Setting
Accomplishments
- HOBY Leadership Award
- National Society of Leadership and Success
Affiliations
- CELT - Customer Experience Leadership Team (Current)
- Roshan Learning Center - Volunteer Teacher(2018-2019)
- Adventures In Missions (2017-2018)
- World Race - Head Treasurer/Team Lead/Logistics Coordinator (2017-2018)
- Pediatric Associates - Volunteer Coordinator
- Shout Ministries - Founder
Timeline
Director of Professional Support (Ambulatory)
Freeman Health
12.2024 - Current
Senior Practice Manager
Mercy Outpatient Clinics
12.2021 - 12.2024
Practice Manager
Pediatric Associates of Southwest Missouri
08.2019 - 12.2021
Billing & Coding Supervisor
Pediatric Associates of SWMO
01.2014 - 01.2018
Bachelor of Science - Healthcare Administration
Western Governors University