Alexandria Green
San Diego,CA
Summary
As an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Manager
ITAN Sun Spray Spa
Santee, CA
01.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Hostess
Janet's Montana Cafe
Alpine, CA
11.2019 - 12.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Documented reservations and communicated changes to guests.
Book Keeper
Greens General Welding
San Diego, CA
01.2017 - 11.2019
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Reported financial data and updated financial records in ledgers and journals.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Education
Associate of Science -
Grossmont Community College
El Cajon06.2023
Skills
- Documentation and Reporting
- Employee Development
- Verbal and Written Communication
- Administration and Reporting
- Excellent Customer Service
- Complex Problem Solving
- Interpersonal Relations
- Staff Management
- Policies and procedures
- Interpersonal Relations
Timeline
Manager
ITAN Sun Spray Spa
01.2021 - Current
Hostess
Janet's Montana Cafe
11.2019 - 12.2020
Book Keeper
Greens General Welding
01.2017 - 11.2019
Associate of Science -
Grossmont Community College