Alexandria Griffin
Shaw's Supermarket
Canaan,NH
14
years of professional experience
Results-driven manager with expertise in cost control, and inventory management. Focused on optimizing operations and committed to fostering a positive work environment and achieving team goals.
Work History
Bakery Manager
2 Years 8 Months- Oversaw daily operations of bakery department to ensure product quality and customer satisfaction.
- Trained and mentored staff on baking techniques and food safety protocols.
- Analyzed sales trends to optimize product selection and pricing strategies.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Conducted continuing employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
- Fostered a positive work environment through open communication, problem solving, using strengths and weaknesses of individuals, resulting in higher employee morale and overall job satisfaction.
Assistant Manager
1 Year 1 Month- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Stocked shelves and organized merchandise, maintaining store presentation and accessibility.
- Processed inventory shipments promptly, supporting efficient stock management.
- Handled customer complaints professionally, resolving issues to retain loyalty.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
Cake Decorator
2 Years 3 Months- Designed intricate cake decorations using buttercream and edible embellishments.
- Collaborated with customers to create customized cake designs for special occasions.
- Maintained high standards of cleanliness and organization in decorating area.
- Streamlined decoration processes to enhance efficiency and reduce waste during production.
- Assured compliance with food safety regulations throughout the decorating process.
- Developed new decoration styles that increased customer engagement and satisfaction.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
Carside Specialist
2 Years 6 Months- Delivered exceptional customer service by promptly greeting and seating guests.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Assisted in training new team members on operational procedures and standards.
- Maintained cleanliness and organization of carsides to enhance guest experience.
- Adapted quickly to changing demands, ensuring high levels of customer satisfaction.
- Implemented feedback from guests to improve service quality consistently.
- Supported management initiatives by participating in team meetings and strategy sessions.
- Promoted a safe and clean working environment by adhering to proper food handling procedures and sanitation guidelines.
- Contributed to sales growth by up-selling additional items and promotional specials when appropriate.
- Enhanced customer satisfaction by providing efficient and friendly carside service.
- Improved communication between front-of-house staff and kitchen personnel by clearly relaying special requests or allergy-related concerns from customers.
- Continuously improved performance through ongoing training sessions, workshops, and self-directed learning initiatives related to the industry standards and best practices.
- Maintained expert knowledge of menu offerings to provide accurate information and recommendations to guests upon request.
- Managed multiple priorities effectively, balancing exceptional service with prompt order turnaround times.
- Supported overall restaurant success by assisting in other roles or tasks as needed during busy periods or staffing shortages.
- Ensured timely order delivery, maintaining a high standard of food quality and presentation.
- Provided superior guest experiences with quick response times on phone calls, ensuring that all inquiries were addressed promptly.
Hostess
5 Months- Welcomed guests and managed seating arrangements to optimize flow and enhance dining experience.
- Assisted servers by coordinating food orders and maintaining communication between kitchen and front-of-house staff.
- Handled guest inquiries, providing prompt resolutions to ensure satisfaction and repeat business.
- Maintained cleanliness of host station, contributing to overall restaurant hygiene standards and ambiance.
Head Hostess
1 Year 1 Month- Managed guest seating and flow to optimize dining experience.
- Trained and supervised host staff on customer service standards.
- Coordinated reservation systems to enhance efficiency and minimize wait times.
- Assisted in menu knowledge training for front-of-house staff to improve service quality.
- Resolved customer inquiries and complaints promptly to ensure positive experiences.
- Oversaw daily operations of host area, ensuring adherence to health and safety regulations.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Dining Room Supervisor
4 Years 1 Month- Supervised dining room operations, ensuring compliance with health and safety standards.
- Trained staff on service protocols and customer interaction techniques.
- Coordinated dining room layout and seating arrangements to optimize guest experience.
- Oversaw inventory management, ensuring availability of supplies and equipment.
- Conducted regular staff meetings to communicate updates and gather feedback.
- Assisted in menu planning, collaborating with kitchen staff for seamless execution.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
- Adhered to all health and safety regulations by training staff on proper food handling practices and monitoring compliance consistently.
- Improved team morale and productivity by providing ongoing support, recognition, and opportunities for professional growth.
- Ensured a positive dining experience for guests with special dietary needs or allergies through careful communication between front-of-house staff and kitchen teams.
- Maximized table turnover rates by effectively monitoring service pacing while maintaining an attentive atmosphere for diners.
- Helped maintain high standards of cleanliness throughout the establishment through vigilant supervision of both workers'' duties and overall environment.
- Implemented conflict resolution techniques when handling complaints from customers or disagreements amongst employees.
- Fostered strong relationships with repeat customers through personalized interactions, including remembering 400 resident names, dietary needs, seating needs and preferences.
- Acted as a liaison between front-of-house staff and kitchen personnel, ensuring that orders were completed accurately and in a timely manner.
- Maintained a clean and safe dining environment with regular inspections and thorough training of staff members.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Dietary Assistant
7 Months- Set performance goals for the team based on historical data analysis, motivating employees to work together towards achieving these targets.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supervised food presentation and plating to enhance visual appeal.
- Served consistent portions following recipes and control standards.
- Trained staff on service protocols and customer interaction techniques.
Sales Clerk
1 Year- Resolved guest inquiries and complaints promptly to maintain satisfaction levels.
- Implemented promotional displays effectively, driving product visibility and sales engagement.
- Monitored inventory levels regularly, contributing to effective replenishment strategies.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
Education
No Degree - Graphic Design
High School Diploma
Skills
Order management
Employee scheduling
Supply ordering
Food management experience
Supervisory experience
Sanitation procedures
Cost control
Well-versed in inventory management
Staff coaching and training
Multitasking and prioritizing
Decision-making
Handling complaints
Superior work ethic
Critical thinking
Strategic selling
Delegation and supervision
Timeline
Bakery Manager
Shaw's Supermarket
12.2023 - CurrentRead More
Assistant Manager
Shaw's Supermarket
11.2022 - 12.2023Read More
Cake Decorator
Shaw's Supermarket
08.2020 - 11.2022Read More
Hostess
Weathervane Restaurant
04.2019 - 09.2019Read More
Head Hostess
Chili's Bar and Grill
04.2018 - 05.2019Read More
Carside Specialist
Applebee's Neighborhood Grill & Bar
02.2018 - 08.2020Read More
Dining Room Supervisor
Kendal at Hanover
02.2014 - 03.2018Read More
Dietary Assistant
Hanover Terrace
07.2013 - 02.2014Read More
Sales Clerk
Family Dollar
06.2012 - 06.2013Read More
Community College of Vermont
No Degree from Graphic Design
Read More
Mascoma Valley Regional Highschool
High School Diploma
Read More