Alexandria Hammonds
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Catering Agent
American Airlines
Charlotte, NC
08.2023 - Current
- Inspected and serviced aircrafts to ensure safety standards.
- Followed company policies and procedures when handling hazardous materials.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Organized beverage and snack carts for aircraft
Advisor Compensation Specialist
LPL Financial
Fort Mill, SC
08.2021 - 08.2023
- Ensured compliance with applicable laws, regulations, and organizational policies regarding compensation matters.
- Assisted with the preparation of tax documents for filing purposes.
- Answered inquiries from customers regarding their investments or related topics.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Manager
Piedmont Airlines
Charlotte, NC
06.2013 - 09.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Some College (No Degree) - Accounting And Business Management
Brookstone College of Business - Charlotte
Charlotte, NCSkills
- Schedule Management
- Customer Service Abilities
- Clear Communication
- Problem-Solving
- Customer Complaint Resolution
- Stress Management
- Positive Attitude
Accomplishments
Received recognition for performance measured in both qualitative and quantitative fashion. Consistently exceeded department goals and metrics and additionally received frequent praise from Clients, including a testimonial in a major publication.
Timeline
Catering Agent
American Airlines
08.2023 - Current
Advisor Compensation Specialist
LPL Financial
08.2021 - 08.2023
Customer Service Manager
Piedmont Airlines
06.2013 - 09.2020
Some College (No Degree) - Accounting And Business Management
Brookstone College of Business - Charlotte