Alexandria Hardt
Cincinnati,OH
Summary
Adept at enhancing guest experiences and streamlining operations, my tenure at Kwik Trip showcased my ability to improve customer satisfaction scores through exceptional communication and detailed data management. Leveraging strong empathy and data entry proficiency, I consistently met performance metrics, fostering team collaboration and efficiency.
Overview
5
5
years of professional experience
Work History
Guest Service Worker
Kwik Trip
Fennimore, WI
02.2022 - 04.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained extensive knowledge of hotel offerings and local area attractions to provide informed recommendations to guests.
- Consistently met performance metrics in areas such as reservation accuracy, call handling time, and customer satisfaction scores.
- Improved team morale through effective communication techniques that fostered an environment of collaboration among staff members.
Data Input Specialist
Fischer Trucking
Mt Hope, WI
05.2021 - 01.2022
- Streamlined data entry processes for increased efficiency and reduced errors.
- Conducted regular audits on entered data to proactively identify discrepancies and implement corrective actions as necessary.
- Played a key role in the successful migration of company data to a new system, ensuring minimal downtime and loss of valuable information.
- Developed customized templates for efficient data input in various formats, streamlining workflow processes.
Line Cook
Larosas
Cincinnati, OH
11.2018 - 11.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Platteville High School
Platteville, WI06.2017
Skills
- Strong empathy
- Exceptional communication
- Complaint Handling
- Customer Service
- Detail Oriented
- Data Entry
- Data inputting
- Data entry proficiency
- Guest Relations
Timeline
Guest Service Worker
Kwik Trip
02.2022 - 04.2024
Data Input Specialist
Fischer Trucking
05.2021 - 01.2022
Line Cook
Larosas
11.2018 - 11.2019
Platteville High School