Alexandria Hayes
Commercial Lending Assistant
Sedalia,MO
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Commercial Loan Assistant
Equity Bank
08.2022 - Current
- Communicated with customers daily to request information and complete paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Supported loan officers with administrative assistance.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Human Resources and Office Administrator
Simlog Solutions
11.2021 - 08.2022
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Devised hiring and recruitment policies for 100+ employee company.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Executed record filing system to improve document organization and management.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Edited documents to improve accuracy of language, flow and readability.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Offered technical support and troubleshot issues to enhance office productivity.
- Set up conference rooms, technology and materials to facilitate meetings.
- Booked hotel and ground transportation to coordinate employee travel.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Commercial Real Estate Lending Admin Assistant
Security Bank Of Kansas City
10.2017 - 11.2021
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Conducted pre-funding and funding activities for over 200 monthly applications.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Used Microsoft Word and other software tools to create documents and other communications.
- Produced and submitted completed loan packages to title and escrow professionals.
- Embraced growth and excellence-oriented atmosphere to support bank-wide initiatives.
- Supported complete and accurate loan file documentation.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
Store Manager
Rocky Mountain Chocolate Factory Inc.
09.2015 - 10.2017
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Executed record filing system to improve document organization and management.
Crew Member
Go Chicken Go
12.2014 - 09.2015
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Physics, Biochemistry, And Mathematics
Johnson County Community College
Overland Park, KS12.2017
High School Diploma -
Washington High School
Kansas City, KS05.2017
Skills
- Legal Documentation
- Microsoft Office Products
- Time Management
- Verbal and Written Communication
- Confidential Information Monitoring
- Problem Solving
- Self Motivated
- Policy Interpretation
- Government Standards
- Administrative Duties
- Quality Control
Timeline
Commercial Loan Assistant
Equity Bank
08.2022 - Current
Human Resources and Office Administrator
Simlog Solutions
11.2021 - 08.2022
Commercial Real Estate Lending Admin Assistant
Security Bank Of Kansas City
10.2017 - 11.2021
Store Manager
Rocky Mountain Chocolate Factory Inc.
09.2015 - 10.2017
Crew Member
Go Chicken Go
12.2014 - 09.2015
No Degree - Physics, Biochemistry, And Mathematics
Johnson County Community College
High School Diploma -
Washington High School
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