Hi, I’m
Alexandria McCullan
Mobile,AL
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Accomplished Practice Management Anaylyst drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
15
years of professional experience
3
Certificate
1
year of post-secondary education
Work History
Infirmary Health Systems
Practice Management Analyst
05.2022 - Current
Job overview
- Evaluated current processes to develop improvement plans.
- Recommended EPIC operational improvements based on tracking and analysis of clinical data.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Restructured procedures through coordination with Practice Managers to create and execute projects.
Infirmary Cancer Care/ MIMC
Patient Access, Team Lead
01.2018 - 05.2022
Job overview
- Direct and supervise team of 7 engaged in clinic and hospital patient registration
- Managed schedules, accepted time off requests and found coverage for short shifts
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Tracked receipts, employee hours and inventory movements
Infirmary Cancer Care/ MIMC
Admissions Associate
01.2011 - 12.2016
Job overview
- Created and implemented policies and procedures for radiation therapy department and front desk staff following guidelines of Mobile Infirmary.
- Trained new employees utilizing newly developed training manual.
- Developed systems to help patients be pre-notified about financial obligations.
- Received records from other physician offices detrimental to patient’s treatment planning.
- Reviewed hospital charges with corresponding treatment system and documentation for Radiation Oncology billing department
- Assisted patients with billing inquiries.
- Developed and maintained business relationships with referring agencies to increase business opportunities
- Performed filing, billing and routing messages to appropriate people for office of 7 physicians and 4 mid level providers
Education
University of South AlabamaMobile, AL
Bachelor of Arts from Communication
12.2012
Tulane UniversityNew Orleans, LA
MBA from Business Analytics
08.2024 - Current
Skills
- Calm and Effective Under Pressure
- Resolving Problems
- Organized and Efficient
- Verbal and Written Communication
- Complaint Investigation
- Interdisciplinary Collaboration
- Practice Management
- Systems Analysis
- Reporting Tools
Timeline
Tulane University
MBA from Business Analytics
08.2024 - Current
Practice Management Analyst
Infirmary Health Systems
05.2022 - Current
Patient Access, Team Lead
Infirmary Cancer Care/ MIMC
01.2018 - 05.2022
Admissions Associate
Infirmary Cancer Care/ MIMC
01.2011 - 12.2016
University of South Alabama
Bachelor of Arts from Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified EPIC Cadence Analyst - November 2022
- Certified EPIC Prelude Analyst - June 2023
- Certified EPIC Referrals and Authorization - August 2023
- Certified EPIC Real Time Eligibility - December 2024
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