Danielle Casey
Oceanside,CA
Summary
Motivated team leader with 10+ years of experience in customer service and connection. In the space of healthcare, I enjoy helping patients by creating a positive & impactful experience. The experience that I have gained between customer and patient care has allowed me to have immense consideration towards others and to feel empowered to provide exceptional care to each person that I work with. Throughout training and managing different teams, I have gained strength in organization, time management, and collaboration. I am seeking a position in which I can utilize these strengths and grow further into a career path that I am passionate about.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Practice Services Representative
Betternight
San Diego, CA
11.2023 - Current
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Handled customer inquiries and resolved issues efficiently- Gained and executed strong problem-solving skills and ability to identify both issues and solutions
- Collaborated with team members to streamline service processes and improve response times.
- Trained new staff on customer service protocols and best practices, fostering a supportive environment.
- Excelled in working in a fast paced environment and developed ability to multitask
Wellness Coordinator
Hydration Room
Encinitas, CA
09.2023 - Current
- Perform administrative, clerical, and technical services to coordinate patient care
- Supports RN with clinical duties and patient care set up
- Welcomes patients and checks them in and out for their daily appointments
- Keeps track of scheduling upcoming appointments and keeping patients on track of a consistent schedule
- Encouragement of memberships and continued care and services if patient expresses interest or if also encouraged by RN
- Onboard of new patients and maintain care for both new and existing patients
Patient Care Coordinator
Sleep Data
Kearny Mesa, CA
03.2020 - 05.2023
- Works as team member in fast paced, energetic, and entrepreneurial environment in order to provide excellent patient care and services through telehealth practice
- Initiates or receives calls to/from patients and schedules routine appointments both on site and virtually for equipment set ups, home visits, establishing care appointments & follow up appointments, as well as other procedures as needed.
- Enters all appointments and patient notes into electronic system.
- Responsible for keeping all patient charts and information orderly, confidential, current and HIPPA compliant
- Informs and educates patients on how to get into virtual appointments and follows up with them afterwards on next plan of action and future scheduling
- Participates in answering all inbound calls and returning Voicemails in timely manner- including high volume periods of calls and voicemails
- Ensures all area related price quotes given to meet customers/patients are appropriate and meet current company pricing policy. Explain copays and insurance coverage to patients as necessary
- Assisted in onboarding Sleep Physicians upon hiring into company to begin telehealth platform. Created Workflows and Documents to educate and navigate team through new changes and processes
Shift Supervisor
Starbucks
Solana Beach, CA
06.2012 - 12.2019
- Supervised team and store at 3 different locations throughout my 7 years at Starbucks
- Customer service and connection
- Opened and closed store- controlled cash management
- Trained new hires
- Time management and organization
- Food safety & Food Handling certification completed and current
Supervisor
Nekter
Encinitas, CA
06.2014 - 06.2015
- Contributed to opening up both Encinitas and Del Mar location as brand new stores. Assisted in soft and full launches of location
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns
- Completed store opening and closing procedures, including setting up registers and checking products
- Eliminated customer service issues by quickly resolving disputes and correcting problems
Education
Bachelor of Science -
Arizona State University
12.2019
Associate of Science - Applied Health- Holistic Health And Wellness
Mira Costa College
12.2016
Skills
- Communication & Care to Patients
- Administrative & Office Support
- Calm & Effective Under Pressure
- Time management & organization
- Leadership & developmental skills
- Problem Solving
- Enhancing team morale & positive environment
- Verbal & written communication
- HIPAA
- Training & Development
- Management
- Medical Records
- Medical Scheduling
Certification
Certified Yoga Instructor
Timeline
Practice Services Representative
Betternight
11.2023 - Current
Wellness Coordinator
Hydration Room
09.2023 - Current
Patient Care Coordinator
Sleep Data
03.2020 - 05.2023
Supervisor
Nekter
06.2014 - 06.2015
Shift Supervisor
Starbucks
06.2012 - 12.2019
Bachelor of Science -
Arizona State University
Associate of Science - Applied Health- Holistic Health And Wellness
Mira Costa College