Me'osha Newhouse
Dallas,TX
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Financial Services Representative
Christus Health
Irving, TX
07.2021 - Current
- Addressed patient billing inquiries, facilitating prompt resolutions and boosting patient satisfaction.
- Accurately processed insurance claims, minimizing denial rates through detailed attention.
- Informed patients about financial responsibilities, promoting understanding of billing processes and options.
- Worked with internal teams to streamline financial workflows, enhancing claims processing efficiency.
- Met departmental quality and productivity standards in patient financial services.
- Gathered and provided patient and payor information to aid in account resolution.
- Kept up-to-date with government regulations related to claims submission, conducting necessary research to ensure compliance.
- Handled account inquiries through written, verbal, or electronic communication.
- Maintained knowledge of insurance and self-pay billing guidelines for third-party payers.
- Communicated professionally with internal and external customers to resolve account questions.
- Exceeded customer expectations, building trust and respect.
- Complied with all Christus Health payer and government regulations.
- Demonstrated strong knowledge of CPT, HCPCS, and ICD-10 coding regulations.
- Documented patient accounting systems in line with policies and procedures.
- Provided updates to leadership on errors, issues, and trends affecting productivity and patient experience.
- Billing
Caregiver
Vision Home Health Care
Garland, TX
05.2023 - Current
- Provided compassionate support to clients, promoting comfort and safety during daily activities.
- Assisted clients with personal hygiene, mobility, and medication administration. Collaborated with healthcare professionals to create tailored care plans. Monitored clients' health and communicated changes to nursing staff promptly.
- Supported clients with daily living tasks, including bathing, dressing, grooming, and toileting.
- Administered prescribed medications and observed for side effects to maintain adherence to care plans.
- Prepared and served nutritious meals according to dietary needs and preferences. Assisted clients in safe mobility within their homes and during transfers from beds, wheelchairs, or vehicles.
- Conducted light housekeeping tasks, including laundry, cleaning, and organizing.
- Offered emotional support and engaged clients in meaningful activities, such as conversation, hobbies, or light exercise.
- Observed and reported changes in clients’ physical or mental health to family members or supervisors promptly.
- Maintained accurate records of care provided and daily activities in compliance with organizational standards.
Customer Service Representative/Collections
INOGEN, INC
08.2014 - 07.2021
- Works with Medicare, Medicaid, Commercial Insurance, and Private Pay collections
- Collect payments for outstanding open accounts receivable balances.
- Works with Medicare, Medicaid, Commercial Insurance, and Private Pay to ensure medical claims are being processed timely and paid accurately.
- Must meet/exceed daily/weekly production & quality KPI
- Analyzes payer claim denials to help determine root cause and prevention of future denials.
- Gathers, prepares, and submits required information and/or documentation to appeal claim denials.
- Uses appropriate write off reason code(s) for writing off balances that are deemed uncollectable.
- Responsible for assisting our patients, doctors, customers, and coworkers with billing inquiries at the highest-level support possible. This includes inbound phone calls.
- Ensures the billing of all claims via electronic or paper to Medicare, Medicaid, and Commercial Insurance payers are being submitted accurately and timely in accordance with Inogen's policy.
- Verifies and evaluates insurance benefits to determine the policy's compatibility with Inogen's services
- Ensures the timely procurement of all required documentation.
- Ensures that appropriate medical records are maintained according to HIPAA guidelines
Education
High school or equivalent - undefined
Skills
- Assisted customers with inquiries and issues related to billing and medical billing
- Performed data entry tasks accurately and efficiently
- Provided support in Medicaid processes and documentation
- Delivered compassionate care as a caregiver for elderly clients
- Utilized Oracle software for managing medical terminology and records
- Handled call center operations while adhering to HIPAA regulations
- Conducted insurance verification and maintained medical records
- Offered guest services with a focus on time management and respectful communication
- Supported patients with daily living assistance and personal hygiene needs
- Executed basic housekeeping tasks and meal preparation for clients
- Provided emotional support and companionship to patients, including those with dementia and Alzheimer's
- Collaborated with teams to ensure effective patient care and safety protocols
- Managed medication administration and appointment reminders for clients Documented care plans and assessments for end-of-life care Facilitated mobility assistance and behavioral management for special needs clients
- Housekeeping
Certification
Certified nursing assistant recent graduated 2025 from Legacy Career Institute
Additional Information
- Skills
- Medical Terminology, Medicaid, Medical Billing, Data Entry, Oracle, Salesforce, Customer Service, Assisting, Helping, Call Center
Timeline
Caregiver
Vision Home Health Care
05.2023 - Current
Patient Financial Services Representative
Christus Health
07.2021 - Current
Customer Service Representative/Collections
INOGEN, INC
08.2014 - 07.2021