Michelle Trapani
Vineland,NJ
Summary
Medical billing professional with strong focus on accuracy and efficiency in processing healthcare claims. Demonstrates thorough understanding of insurance guidelines and billing procedures. A reliable team player who adapts to changing needs and is committed to achieving optimal results through collaboration and attention to detail.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
NovaCare Rehabilitation
Vineland
03.2024 - Current
- Greeting and welcoming patients to the practice.
- Scheduling, rescheduling, or canceling appointments as needed.
- Assisting patients to fill out information forms.
- Preparing patients’ charts and daily schedules for the staff.
- Updating patient records and documenting recent treatments and procedures.
- Scheduling follow-up appointments and providing telephonic reminders.
- Communicating with medical insurance providers to determine if patients are required to make co-payments.
- Verifying methods of payment and collecting payments as needed.
- Performing general office duties, such as answering telephones, photocopying, filing, and faxing.
Front Desk Receptionist
Complete Care
Vineland
08.2023 - 02.2024
- Facilitated patient greetings and welcomed individuals to the practice.
- Managed scheduling, rescheduling, and cancellation of appointments to optimize calendar efficiency.
- Facilitated patient completion of information forms to ensure accurate data collection.
- Organized and maintained patients' charts and daily schedules for staff efficiency.
- Managed patient record updates and documentation of recent treatments and procedures.
- Organized scheduling of follow-up appointments and executed telephonic reminders.
- Facilitated communication with medical insurance providers to clarify patient co-payment requirements.
- Executed verification of payment methods and facilitated payment collection as required.
- Executed general office duties, including telephone management, photocopying, filing, and faxing.
Front Desk Receptionist
Premiere Orthopedics
Vineland
03.2022 - 06.2023
- Managed patient reception and fostered a welcoming environment to enhance visitor experience.
- Streamlined appointment scheduling, rescheduling, and cancellations to maximize calendar utilization.
- Guided patients in completing information forms to support precise data collection.
- Managed patient chart organization and daily schedule coordination to optimize operational workflow.
- Oversaw patient record management and documented all recent treatments and procedures.
- Coordinated follow-up appointment scheduling and implemented telephonic reminders to ensure timely communication.
- Facilitated dialogue with medical insurance providers to ensure accurate patient co-payment information.
- Conducted thorough verification of payment methods to enhance transaction security and facilitate efficient payment collection.
Dental Receptionist
Singleton Dental
Vineland
05.2022 - 01.2023
- Orchestrated welcoming experiences for patients upon arrival to enhance comfort and satisfaction.
- Coordinated appointment scheduling, rescheduling, and cancellations to ensure seamless operations.
- Guided patients in filling out information forms to streamline the intake process.
- Streamlined preparation of patient charts and daily schedules to enhance operational efficiency.
- Ensured accurate and timely updates of patient records to reflect recent treatments and procedures.
- Coordinated follow-up appointment schedules and ensured timely telephonic reminders to enhance client engagement.
- Engaged with medical insurance providers to ascertain necessary co-payments for patients.
- Ensured accuracy in payment method verification to streamline collection efforts.
- Oversaw daily office operations by managing telephone communications, coordinating photocopying tasks, organizing filing systems, and facilitating fax transmissions.
Administrative Assistant
Vector Marketing Corporation
Vineland, NJ
09.2016 - 12.2019
- Demonstrated proficiency in typing at a speed of 80 words per minute.
- Executed accurate data entry processes to ensure information integrity.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Utilized technical support software to enhance troubleshooting efficiency.
Administrative Assistant
Champion Container
Swedesboro, NJ
05.2016 - 08.2016
- Performed data entry tasks with accuracy and attention to detail. Utilized Microsoft Word for document creation and formatting. Managed email communications effectively using Microsoft Outlook.
- Managed inventory processing to ensure accurate stock levels.
- Managed multi-line phone systems to ensure efficient communication and responsiveness.
- Organized and maintained filing system for efficient document retrieval.
- Assisted in coordinating logistics operations to support timely delivery of goods. Collaborated with team members to maintain inventory accuracy and streamline processes. Supported management in tracking shipments and resolving issues as they arose.
Administrative Assistant
Maid to Clean, LLC
Vineland, NJ
01.2016 - 05.2016
- Data Entry/ Microsoft Word, Microsoft Excel, Microsoft Outlook
- Managed bookkeeping responsibilities
- Payroll
- Answered multi line phone system
Administrative Assistant
The CapCon Group, LLC
Vineland, NJ
08.2013 - 01.2016
- Type 80 wpm
- Dropbox
- Data Entry/ Microsoft Word, Microsoft Excel
- Write routine reports and correspondence
- Ability to read, comprehend, and interpret written and oral instructions
Medical Biller & Coder
Reliance Medical Group, LLC
Pleasantville, NJ
03.2013 - 06.2013
- Conducted thorough assessments of insurance policies to uphold accuracy and meet regulatory requirements.
- Assessed and categorized diverse insurance offerings to elevate client satisfaction levels.
- Directed processing and submission of insurance documents to uphold regulatory adherence and operational integrity.
- Managed bill collection and submission workflows to streamline operations and improve efficiency.
- Oversaw billing adjustments and collections processes to drive financial accuracy. Collaborated with team members to effectively address and resolve outstanding accounts. Enhanced the integrity of financial record-keeping through diligent oversight.
- Managed coordination of demographic data submissions to uphold adherence to regulatory reporting requirements.
- Facilitated denial claim processing and submission to support effective claims management operations.
- Coordinated efficient delivery of explanation of benefit letters to ensure clear communication with recipients.
Bartender
The Rail
Richland, NJ
08.2010 - 03.2012
- Handle customer orders, inquiries, and requests
- Serve food and beverages
- Manage cash and balance till
- Clean and organize
Cashier
Bottino’s Shoprite
Millville, NJ
01.2007 - 01.2008
- Fostered positive customer experiences by engaging in friendly and professional communication.
- Directed cash till activities to maintain accuracy in financial dealings.
- Managed customer interactions and requests to elevate overall service standards.
Education
Liberal Arts And Sciences
Cumberland County College
Vineland, NJMedical Billing & Coding
Prism Career Institute
Atlantic City, NJ03.2013
Diploma - undefined
Vineland High School
Vineland, NJ01.2005
Skills
- Assisted in accurate processing of insurance claims Supported clients in understanding claim procedures Collaborated with team members to resolve claim inquiries effectively
- Processed medical claims to support timely reimbursement Assisted patients with billing inquiries to enhance satisfaction Collaborated with healthcare providers to uphold accurate coding and billing standards
- Processed insurance claims to support timely reimbursements Assisted clients with billing inquiries to enhance satisfaction Maintained accurate records of billing transactions for compliance
- Processed electronic claims to facilitate prompt reimbursements for clients Assisted in resolving discrepancies in claims submissions to enhance accuracy Supported team members in maintaining organized records of electronic transactions
- Implemented HIPAA regulations to ensure patient privacy and enhance data security measures
- Optimized insurance verification processes to ensure precision in patient billing
- Assisted patients with inquiries regarding billing and payment processing Supported billing team in maintaining accurate patient records Facilitated communication between patients and insurance providers
- Assisted with billing and collection tasks to improve workflow efficiency Supported team members in maintaining accurate financial records Addressed customer inquiries regarding payment issues
- Demonstrated comprehensive expertise in CPT coding principles and practices
- Assisted customers with inquiries to enhance satisfaction Helped resolve product-related issues Supported communication between customers and service teams
- Optimized insurance claims processing to improve operational efficiency and accuracy in client request resolution
- Optimized data entry workflows to enhance information accuracy
- Assisted in organizing medical diagnoses using ICD-10 codes Supported healthcare teams by keeping patient records accurate Helped prepare coding documentation for compliance needs
- Spearheaded implementation of electronic health record software to enhance patient data management efficiency
- Assisted teams in completing projects through clear communication and teamwork Supported colleagues in achieving shared goals by collaborating effectively Fostered a positive team environment by participating in group discussions
- Assisted teams in completing tasks efficiently Organized schedules and resources to support team objectives Coordinated activities to enhance workflow and productivity
- Oversaw comprehensive records management processes to maintain data integrity and ensure compliance
- Optimized medical claims submission processes to improve reimbursement efficiency
Certification
NHA Certified Billing and Coding Specialist
Timeline
Patient Service Specialist
NovaCare Rehabilitation
03.2024 - Current
Front Desk Receptionist
Complete Care
08.2023 - 02.2024
Dental Receptionist
Singleton Dental
05.2022 - 01.2023
Front Desk Receptionist
Premiere Orthopedics
03.2022 - 06.2023
Administrative Assistant
Vector Marketing Corporation
09.2016 - 12.2019
Administrative Assistant
Champion Container
05.2016 - 08.2016
Administrative Assistant
Maid to Clean, LLC
01.2016 - 05.2016
Administrative Assistant
The CapCon Group, LLC
08.2013 - 01.2016
Medical Biller & Coder
Reliance Medical Group, LLC
03.2013 - 06.2013
Bartender
The Rail
08.2010 - 03.2012
Cashier
Bottino’s Shoprite
01.2007 - 01.2008
Medical Billing & Coding
Prism Career Institute
Diploma - undefined
Vineland High School
Liberal Arts And Sciences
Cumberland County College