Summary
Overview
Work History
Education
Skills
Affiliations
Volunteer Experience
Timeline
Generic

Alexandria Hernandez-Greene

Dallas

Summary

Compassionate Patient Care Coordinator with an understanding of hospital operations and patient care. Strong background in coordinating between patients, healthcare professionals, and insurance companies to ensure seamless service. Skills include problem-solving abilities, communication skills, and empathy towards patients' needs. Key impacts made include streamlining administrative processes, improving patient satisfaction rates, and enhancing team collaboration in previous roles.

Overview

11
11
years of professional experience

Work History

Southwest Scoliosis & Spine Institute
Dallas
08.2022 - Current
  • Serve as Team Lead, providing guidance to staff and supporting daily workflow operations to ensure high-quality patient care
  • Conduct peer interviews for new team member candidates to support effective and team-oriented hiring decisions
  • Answer incoming and perform outgoing phone calls
  • Send messages to clinical staff for medication refills, medical records requests, and patient inquiries
  • Create lab diagnostics and referrals, obtain prior authorizations, and upload medical procedure reports and imaging
  • Assist in clinic surgery discussions and review post-op questionnaires with patients and family members

Insurance Referral Coordinator

Epiphany Dermatology
Mesquite
09.2021 - 08.2022
  • Assisting inbound calls for scheduling, rescheduling, and canceling appointments
  • Collecting, verifying, and documenting patient information
  • Contacting review organizations and insurance companies for prior approval requirements
  • Maintaining medical records with timely input of incoming scans, documents, or test results

Customer Service Representative

Globe Life Insurance
McKinney
10.2020 - 12.2020
  • Assisting inbound calls to resolve questions and concerns about life insurance policies
  • Providing information on policy benefits and assisting with payments
  • Remote

Intern

Alzheimer’s Association of Dallas Northeast Chapter
Dallas
06.2020 - 08.2020
  • Implemented public speaking skills through virtual presentations
  • Advocated health education programs about Alzheimer’s disease

Front Desk Clerk

LaQuinta Inn & Suites by Wyndham Hotel
Dallas
12.2018 - 08.2019
  • Greeted, registered, and assigned rooms to guests
  • Managed payments and assisted guests with their stay
  • Analyzed information to solve customer problems

Taekwondo Instructor

Dallas ISD
Dallas
08.2014 - 11.2014
  • Collaborated with masters and fellow instructors to develop cohesive education plans
  • Fostered respect, honesty, and discipline among students
  • Educated students about basic techniques and skills through South Korean Taekwondo
  • Seasonal

Education

Community Health Leadership

University of Phoenix
Arizona City, AZ
03-2025

Bachelor of Science - Health Studies (Public & Community Health)

Texas Woman’s University
Denton, TX
12.2020

Skills

  • Computer Skills
  • Customer Service
  • Problem Solver
  • Interpersonal Skills
  • Goal Setting and Attainment
  • Medical Records
  • CPT Codes
  • Diagnostic Coding
  • HIPAA compliance
  • Health education development
  • Patient data management
  • Community Outreach
  • Team leadership
  • Project management
  • Office administration
  • Administrative supervision

Affiliations

  • Internship (January 2025–March 2025): Completed a 3-month, 200-hour internship developing educational materials for scoliosis patients and their families. Focused on improving understanding of the disease, treatment options, and services offered by the facility. Project goals included increasing awareness, enhancing knowledge, and empowering families through accessible health education.

Volunteer Experience

Wynhoven Healthcare Center, Marrero, Louisiana, 2018-06, 2019-08, Assisted with activities, served meals, fed and escorted residents in the Alzheimer’s/Dementia unit, Observed CNA’s assistance with Activities of Daily Living (ADL)

Timeline

Southwest Scoliosis & Spine Institute
08.2022 - Current

Insurance Referral Coordinator

Epiphany Dermatology
09.2021 - 08.2022

Customer Service Representative

Globe Life Insurance
10.2020 - 12.2020

Intern

Alzheimer’s Association of Dallas Northeast Chapter
06.2020 - 08.2020

Front Desk Clerk

LaQuinta Inn & Suites by Wyndham Hotel
12.2018 - 08.2019

Taekwondo Instructor

Dallas ISD
08.2014 - 11.2014

Community Health Leadership

University of Phoenix

Bachelor of Science - Health Studies (Public & Community Health)

Texas Woman’s University
Alexandria Hernandez-Greene
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