Alexandria Jones
Operations Manager
Upper Marlboro,MD
Overview
27
27
years of professional experience
3
3
Certification
17
17
years of post-secondary education
Work History
Reservations Manager
Transdev
Hyattsville, MD
07.2024 - Current
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Managed team of reservation supervisors and agents, ensuring high-quality service and accurate bookings.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Streamlined reservation processes for increased efficiency and improved guest experience.
- Perform any other duties assigned
Dispatch Manager
MV Transportation
Hyattsville, MD
01.2024 - 07.2024
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of supervisors and dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Reported to management operational activities and maintained current records.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Performed any other duties assigned.
Supervisor
Office of Unified Communications
Washington, DC
09.1998 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Performed payroll functions as part of the regular administrative tasks.
- Performed any other duties assigned.
Education
Associate of Applied Science - Human Services
Purdue University
West Lafayette, IN 09.2013 - 07.2015
No Degree - Paralegal
U.S. Career Insititute
Colorado Springs, CO 06.2010 - 06.2025
Skills
- Customer service
- Customer satisfaction
- Staff training and development
- Issue resolution
- Complex Problem-solving
- Research and analysis
- Reservations management
- Customer engagement
- Teamwork
- Excellent communication
- Computer skills
- Reliability
- Multitasking Abilities
- Organizational skills
- Active listening
- Effective communication
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Supervise a team of 6 staff members.
- Collaborated with team of 2 in the development of Workflow.
Certification
- CPM - Certified Professional Manager
- Center Manager Certification Program
- Certification Executive Leadership Training - Effective Communication
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave401k match4-day work weekTeam Building / Company RetreatsPersonal development programsHealthcare benefitsCareer advancementInterests
My interest include writing books, which allows me to express creativity and share meaningful stories I also enjoy bowling as a fun and active pastime, and I truly value spending and time with family and friends, building strong and lasting connections
Summary
Reservations Manager with expertise in oversight of call center operations. I am seeking to transition into a non-management role where I can continue to support the business to its fullest potential. I bring a strong background in leadership, operations, and customer service, and I'm eager to contribute my skills in a hands-on, collaborative environment.
Timeline
Reservations Manager
Transdev
07.2024 - Current
Dispatch Manager
MV Transportation
01.2024 - 07.2024
Associate of Applied Science - Human Services
Purdue University
09.2013 - 07.2015
No Degree - Paralegal
U.S. Career Insititute
06.2010 - 06.2025
Supervisor
Office of Unified Communications
09.1998 - 10.2023