Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria Kelley

Grady,AL

Summary

To secure a challenging career that allows me to utilize my knowledge and achieve increasing responsibility, personal growth, and professional achievement. I have excellent experience with a variety of customers. I excel in customer satisfaction, problem solving, adaptation, working in fast past situations.

Overview

7
7
years of professional experience

Work History

Universal Banker/Mortgage Loan Officer Assistant

Troy Bank and Trust
Troy, AL
12.2021 - Current
  • Manage basic transactions including deposits and loan payments, verifying cash and cashing checking within limits
  • Issue official checks, and money orders
  • Provide service for the public such as: notarizing documents, cross selling products, managing large business and personal accounts
  • Locate and correcting discrepancies within accounts
  • Process loans for a loan officer
  • Order flood reports, tax returns, global cash flow, titles, along with many other documents required to approve a loan
  • File documentation with appropriate probate courts
  • Assist in training new employees
  • Assist with required monthly audits
  • Place all loan documents received in precise order for loan officer to review
  • Fund and process loan proceeds
  • Answer customer phone request regarding online banking, account errors, and assist in opening new accounts via E-Sign
  • Help with fraud investigations, as well as disputing fraudulent ACH, POS, and check charges.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.

Technician/Scribe

Troy Eye Care
Troy, AL
06.2020 - 08.2021
  • Prepared referrals for patients and ensured the delivery of patient charts to referred physician
  • Informed patients of delays in physician schedules, assisted with patient comfort while delayed
  • Assisted with fulfilling prescription refill requests when permitted by license
  • Maintained patients' files
  • Responsible for keeping exam rooms clean, well-stocked and maintained, properly disposing of contaminated and disposable items
  • Ensures instruments, supplies and equipment are ready for use.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
  • Followed clinicians throughout shift in high-volume, busy environments.
  • Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
  • Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
  • Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
  • Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Evaluated charts, documents and orders and made timely corrections.
  • Translated medical jargon and short-hand data into correct terminology.
  • Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
  • Verified accuracy of patient data in order to assign correct ICD-10 codes.
  • Ensured timely submission of all claim forms according to established deadlines.
  • Researched and resolved coding issues identified by auditors.
  • Collaborated with medical staff to clarify diagnoses or treatments when necessary.
  • Investigated rejected and denied claims, correcting applicable coding.

Technician/Scribe

Retina Specialist of Alabama
Montgomery, AL
02.2019 - 03.2020
  • Performed initial patient exams, ophthalmic testing, and assisted physician with diagnostic procedures
  • Accurately transcribed patient's exam notes into their digital chart
  • Assisted with training new technicians
  • Provided safe, effective, and excellent patient care.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Provided customer service support via phone or email regarding account balances or other inquiries related to billing issues.
  • Researched denied claims to determine the cause of denial and corrected errors as needed.
  • Assigned appropriate codes using ICD-10-CM for diagnosis, CPT for procedures, HCPCS for supplies and modifiers as required by payers.
  • Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
  • Reviewed physician orders, laboratory results, diagnostic images, clinical statements and other health care provider services for completeness and accuracy.
  • Facilitated payment arrangements with patients and guarantors who were unable to make full payment at time of service.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.

Customer Service Representative

AmeriFirst Bank
Montgomery, AL
08.2017 - 02.2019
  • Delivered prompt and excellent customer service
  • Processed a variety of loan payments
  • Promoted banking sells and recruited new customers
  • Resolved customer complaints or escalated them to the appropriate personnel as needed.
  • Explained banking procedures and regulations to customers accurately.
  • Identified potential fraud cases and reported them to the supervisor.
  • Checked customers' identification when necessary in compliance with anti-money laundering regulations.
  • Monitored account activities for suspicious patterns that could indicate fraudulent activity.
  • Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
  • Handled cash deposits and withdrawals accurately according to established procedures.
  • Cross-sold bank products such as credit cards, loans, and insurance policies.
  • Verified customer signatures against signature cards on file at the branch.
  • Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
  • Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
  • Keep proper account for cash in and out of the bank
  • Researched and resolved issues regarding their accounts.
  • Received telephone calls from customers regarding their accounts or services provided by the bank.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Assisted members in managing online services and achieving daily banking needs.
  • Balanced currency, coin, and checks in cash drawers at end of shifts.

Education

High School Diploma -

South Montgomery County Academy
Grady

Skills

  • Financial Planning
  • Deposit Processing
  • Debt Management
  • Payment Processing
  • Financial Advising
  • Insurance Products
  • Branch Operations
  • Document Preparation
  • Medical Transcription
  • Claims Processing
  • HIPAA Compliance
  • Medical Terminology Expertise
  • Insurance Verification
  • Medical Billing Software
  • Regulatory Guidelines
  • Healthcare Claim Coding
  • Coding Error Resolution
  • Ethical Standards
  • Clinical Documentation
  • Training and Mentoring

Timeline

Universal Banker/Mortgage Loan Officer Assistant

Troy Bank and Trust
12.2021 - Current

Technician/Scribe

Troy Eye Care
06.2020 - 08.2021

Technician/Scribe

Retina Specialist of Alabama
02.2019 - 03.2020

Customer Service Representative

AmeriFirst Bank
08.2017 - 02.2019

High School Diploma -

South Montgomery County Academy

Similar Profiles

CREATE PROFILE
Alexandria Kelley