Alexandria Kloppenborg
North Las Vegas,NV
Summary
Proven leader at Smiths Food And Drug, adept in warehouse safety and team collaboration, significantly enhanced operational efficiency. Expert in sorting inventory and optimizing routes, I fostered a positive work environment, leading to improved productivity and customer satisfaction.
Achievements include streamlining shipping processes and mentoring staff for professional growth. Receiving Manager with excellent track record setting schedules, delegating assignments and working alongside employees to make sure all receiving functions move smoothly.
Knowledgeable about checking and sorting inventory, using equipment such as forklifts and organizing stockroom. Skilled Receiving Manager with good training, problem-solving and planning abilities. Ready to bring many years of related experience to a challenging new role. Hands-on style and proactive mindset.
Currently a Nursing Student, beginning my 3rd semester in the Fall of 2024. Complete thus far includes Long term care, Medsurg, Mental health care, and full completion of Pharmacology. I am driven to work with people, and do all that I can for them. Care for tothers has always been my calling and I am exceeding excited to begin work.
Overview
13
13
years of professional experience
Work History
Receiving Manager, Customer Service Manager
Smiths Food And Drug
01.2011 - 09.2017
- Unloaded, sorted and stored incoming merchandise.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Managed inbound receiving departments.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Gathered and processed merchandise returns.
- Enhanced warehouse organization for smoother operations and improved productivity.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Managed department budget effectively, optimizing resource allocation for maximum efficiency.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
Non Foods Assistant Manager, Non Foods Manager
Smiths Food And Drug
06.2006 - 01.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Created employee schedules to align coverage with forecasted demands.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Non Foods Clerk, Customer Service Clerk
Smiths Food And Drug
06.2004 - 06.2006
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
Education
Associate of Science - Nursing, RN
College of Southern Nevada
Las Vegas, NV05.2025
No Degree - Cosmetology Education
Euphoria Beauty School
Las Vegas, NV04.2011
High School Diploma -
Bishop Gorman High School
Las Vegas05.2007
Skills
- Sorting inventory
- Warehouse Safety
- Shipping and receiving
- Maintaining safety
- Safety practices
- Assisting customers
- Staff Training
- OSHA Guidelines
- Verifying deliveries
- Route Optimization
- Lean principles
- Critical Thinking
- Team Collaboration
Timeline
Receiving Manager, Customer Service Manager
Smiths Food And Drug
01.2011 - 09.2017
Non Foods Assistant Manager, Non Foods Manager
Smiths Food And Drug
06.2006 - 01.2011
Non Foods Clerk, Customer Service Clerk
Smiths Food And Drug
06.2004 - 06.2006
Associate of Science - Nursing, RN
College of Southern Nevada
No Degree - Cosmetology Education
Euphoria Beauty School
High School Diploma -
Bishop Gorman High School