Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Knapp

Stevens Point,WI

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Tricia's Treasures & Bistro
Rhinelander, Wisconsin
08.2020 - 01.2022
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Organized product displays in a manner appealing to the eye.


High School Dance Coach

Rhinelander High School
Rhinelander, Wisconsin
08.2020 - 01.2022
  • Increased dancer strength, agility and skills through successful practices.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Learned appropriate time management.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.

Restaurant Hostess

Rhinelander Cafe And Pub
Rhinelander, Wisconsin
08.2021 - 12.2021
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Presented an initial smiley face as guests enter the establishment to begin their positive experience.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.

City of Rhinelander - Parks Department

City Of Rhinelander
Rhinelander, Wisconsin
05.2019 - 08.2019
  • Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
  • Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
  • Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
  • Distributed park and trail maps, provided park information, and answered customer service questions.
  • Kept parks and cemetery curb appeal at their best. (Mowed, picked up trash, planted flowers).

Retail Sales Associate

Hanson's Garden Village
Rhinelander, Wisconsin
05.2018 - 08.2018
  • Greeted customers and helped with product questions, selections and purchases.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Kept flowers watered and beautiful for customers to take home.
  • Assisted customers with personal product orders and bulk payment.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.

Restaurant Busser

Rhinelander Cafe & Pub
Rhinelander, Wisconsin
10.2014 - 08.2017
  • Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
  • Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.

Education

Bachelor of Science - Psychology

University of Wisconsin - Stevens Point
Stevens Point, WI
12.2022

Skills

  • Upselling Techniques
  • Teamwork and Collaboration
  • Engaging with Diverse Customers
  • Building Customer Relationships and Loyalty
  • Merchandising and Display
  • Stocking and Receiving
  • Inventory and Shipping
  • Managing Cash Register

Timeline

Restaurant Hostess

Rhinelander Cafe And Pub
08.2021 - 12.2021

Retail Sales Associate

Tricia's Treasures & Bistro
08.2020 - 01.2022

High School Dance Coach

Rhinelander High School
08.2020 - 01.2022

City of Rhinelander - Parks Department

City Of Rhinelander
05.2019 - 08.2019

Retail Sales Associate

Hanson's Garden Village
05.2018 - 08.2018

Restaurant Busser

Rhinelander Cafe & Pub
10.2014 - 08.2017

Bachelor of Science - Psychology

University of Wisconsin - Stevens Point

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Alexandria Knapp