Crystal Hollobaugh
Gunnison,CO
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Seasoned Sales Associate with consistent record of exceeding quotas in sales environments. Delivers exceptional customer service and product expertise to drive customer satisfaction ratings. Proficient in use and troubleshooting of POS systems.
Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Reliable and upbeat customer service, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
19
19
years of professional experience
Work History
Retail Sales Associate
Rocky Mountain Chocolate Factory
Crested Butte, CO
11.2021 - Current
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
Manager
SUBWAY®Restaurants
Colorado Springs, CO
07.2006 - 10.2014
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Accomplished multiple tasks within established timeframes.
- Monitored expenditures to mitigate risk of overages.
- Maintained professional, organized and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Prepared annual budgets with controls to prevent overages.
- Cross-trained existing employees to maximize team agility and performance.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Recruited and hired top performers to add talent and value to department.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Evaluated suppliers to maintain cost controls and improve operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
Retail Sales Associate
Chrystals
Colorado Springs, CO
03.2006 - 12.2006
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked with loss prevention in monitoring shopper behavior.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
Manager
Rocky Mountain Hyla
Colorado Springs, CO
06.2005 - 04.2006
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Accomplished multiple tasks within established timeframes.
- Monitored expenditures to mitigate risk of overages.
- Maintained professional, organized and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited and hired top performers to add talent and value to department.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
Bachelor Of Business Administration - Project Management
Colorado Technical University
Colorado Springs, CO05.2023
Skills
- Locating Merchandise
- Store Policies and Procedures
- Building Customer Relationships and Loyalty
- Upselling Strategies
- Product Promotion
- Merchandising and Display
- Ability to Lift 40 Pounds
- Policy and Procedure Adherence
- Educational Opportunities
- Adaptable and Flexible
- Suggestive Selling
- Managing Cash Register
- Order Processing
- Assigning Tasks
- Time Management
- Customer Service
- Engaging with Diverse Customers
- Flexible Hours
- Persuasive Selling
- Cash Handling
- Security Practices
- Merchandise Receiving and Handling
- Retail Metrics and Goals
- Safety and Cleanliness Standards
- Available Nights, Weekends and Holidays
- Meeting Sales Goals
- POS System Operations
- Computer Proficiency and Microsoft Office
- Upselling Techniques
- Corrective Actions
- Energy and Physical Stamina
- Product Recommendations
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Folding Clothes
- Strong Communication and Interpersonal Skills
- Stocking and Receiving
- Strategic Selling
- Store Opening and Closing
- Customer Needs Assessment
- Teamwork and Collaboration
- Sales and Promotions
- Item Ticketing and Pricing
- Building Customer Loyalty
- Self-Checkout Assistance
- Stockroom Upkeep
- Sales Contracts
- Retail Store Operations
- Money Transfer Systems
- Shrinkage Prevention
- Product Performance and Profitability
- Dispute Mediation
- Gift Wrapping
- Legal Standards
- Answering Customer Questions
- Revenue Growth
- Merchandise Financing
- Merchandise Alteration Estimates
- Player Motivation
- Providing Feedback
- Speech Clarity
- Purchase Needs Determination
- Trade-In Quotes
- Repair Cost Estimation
- Productivity Maximization
- Positive Customer Engagement
- Maintaining Clean Work Areas
- Phone Activation
- Sales Records Management
- Special Orders
- Delivery Arrangements
- Proper Staffing
- Team Cooperation
- Credit Card Applications
- Online Systems
- Dressing Room Assistance
- Purchase Packaging
- Pop Culture Knowledge
- Reading Comprehension
- Corporate Compliance
- Competitive Benchmarking
- Customer Buying Habits
- Traffic Calming
- Stockroom Rotation
- Inquiry Response
- Merchandising
- Goal-Driven
Timeline
Retail Sales Associate
Rocky Mountain Chocolate Factory
11.2021 - Current
Manager
SUBWAY®Restaurants
07.2006 - 10.2014
Retail Sales Associate
Chrystals
03.2006 - 12.2006
Manager
Rocky Mountain Hyla
06.2005 - 04.2006
Bachelor Of Business Administration - Project Management
Colorado Technical University
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