Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Gisselle Morales Contreras

Mammoth Lakes,CA

Summary

Driven Sales Associate with proven experience at Rocky Mountain Chocolate Factory Inc., excelling in customer service and problem-solving. Skilled in maintaining visual appeal and managing high-stress situations, demonstrating strong multi-tasking abilities and teamwork. Achieved consistent customer satisfaction through effective needs assessment and time management.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Mammoth Hospital
09.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.

Sales Associate

Rocky Mountain Chocolate Factory Inc.
06.2022 - Current
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
    • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Provided positive first impressions to welcome existing, new, and potential customers.
    • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Shea Schats Bakery
02.2018 - 04.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Wrapped, boxed and weighed bakery department products.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Bachelor of Arts - Environmental Science

University of California, Santa Barbara
Santa Barbara, CA
06.2024

Associate of Arts - Math And Science | Arts And Humanities

Cerro Coso Community College
Ridgecrest, CA
05.2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Goal-Oriented
  • Customer Needs Assessment

Additional Information

Job-shadowed Mammoth Hospital Spring Semester 2019 of high school.

Pre-professional Fieldwork at Dos Pueblos High School Spring 2024 University of California Santa Barbara.

Languages

Spanish
Native or Bilingual

Timeline

Patient Access Representative

Mammoth Hospital
09.2024 - Current

Sales Associate

Rocky Mountain Chocolate Factory Inc.
06.2022 - Current

Sales Associate

Shea Schats Bakery
02.2018 - 04.2022

Bachelor of Arts - Environmental Science

University of California, Santa Barbara

Associate of Arts - Math And Science | Arts And Humanities

Cerro Coso Community College

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Gisselle Morales Contreras