Gisselle Morales Contreras
Mammoth Lakes,CA
Summary
Driven Sales Associate with proven experience at Rocky Mountain Chocolate Factory Inc., excelling in customer service and problem-solving. Skilled in maintaining visual appeal and managing high-stress situations, demonstrating strong multi-tasking abilities and teamwork. Achieved consistent customer satisfaction through effective needs assessment and time management.
Overview
6
6
years of professional experience
Work History
Sales Associate
Rocky Mountain Chocolate Factory Inc.
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Shea Schats Bakery
02.2018 - 04.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Wrapped, boxed and weighed bakery department products.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Arts - Environmental Science
University of California, Santa Barbara
Santa Barbara, CA06.2024
Associate of Arts - Math And Science | Arts And Humanities
Cerro Coso Community College
Ridgecrest, CA05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Goal-Oriented
- Customer Needs Assessment
Additional Information
Job-shadowed Mammoth Hospital Spring Semester 2019 of high school.
Pre-professional Fieldwork at Dos Pueblos High School Spring 2024 University of California Santa Barbara.
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Rocky Mountain Chocolate Factory Inc.
06.2022 - Current
Sales Associate
Shea Schats Bakery
02.2018 - 04.2022
Bachelor of Arts - Environmental Science
University of California, Santa Barbara
Associate of Arts - Math And Science | Arts And Humanities
Cerro Coso Community College
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