Reliable and hardworking professional works autonomously or in teams to serve as many happy customers as possible in a shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Rocky Mountain Chocolate Factory Inc.
Breckenridge, CO
02.2021 - 08.2024
Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Ensured compliance with safety regulations and company policies.
Managed customer service inquiries and complaints in a timely manner.
Maintained up-to-date knowledge of company products and services.
Organized training sessions for new hires to familiarize them with the workplace environment.
Bartender
Dog Haus Biergarten
Commerce City, CO
07.2023 - 07.2024
Greeted customers and provided excellent customer service.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Delivered exceptional customer service by promptly responding to guest needs and providing personalized recommendations.
Managed high-pressure situations during peak service hours, maintaining efficiency and attention to detail.
Ensured compliance with company policies, including verifying identification and following safety protocols.
Collaborated with team members to ensure smooth operations and timely service, especially during busy periods.
Handled cash transactions and balanced daily sales with accuracy and integrity.
Maintained a clean, organized, and safe work environment, consistently restocking supplies and managing inventory.
Resolved customer issues quickly and professionally, ensuring a positive experience and fostering customer loyalty.
Education
Aeronautical Science -
Embry-Riddle Aeronautical University
Prescott, AZ
05-2028
High School Diploma -
Summit High School
Breckenridge, CO
05-2023
Skills
Food Service
Bar restocking
Beverage Preparation
Menu Memorization
Food Running
Safe serving knowledge
Craft cocktail preparation
Salesmanship
Organizational ability
Changing beer kegs
Hospitality and accommodation
Accomplishments
At just 18 years old, I had the honor of becoming the youngest bartender in the history of Dog Haus, a milestone that showcased my dedication, maturity, and ability to thrive in a fast-paced environment. Being entrusted with this responsibility at such a young age reinforced my commitment to delivering exceptional customer service while mastering the art of crafting quality beverages. It was a privilege to earn the confidence of both my team and management, and it allowed me to develop strong communication, multitasking, and leadership skills early in my career. This experience laid a solid foundation for my growth in customer service and hospitality.
Timeline
Bartender
Dog Haus Biergarten
07.2023 - 07.2024
Assistant Manager
Rocky Mountain Chocolate Factory Inc.
02.2021 - 08.2024
Aeronautical Science -
Embry-Riddle Aeronautical University
High School Diploma -
Summit High School
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