Forenzia Reid
Redford
Summary
Hospitality professional with over 15 years of experience delivering exceptional dining experiences. Expertise in quickly mastering new menus and POS systems while maintaining composure in high-pressure environments. Skilled in effective communication with diverse guests and coworkers, ensuring accurate order placement and a welcoming atmosphere. Committed to upholding safety and cleanliness standards in dining areas.
Overview
1
1
Certification
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Assistant Manager
Ihop
Dearborn Heights
09.2022 - Current
- Coached and trained employees on best practices and procedures to enhance team performance.
- Supervising employees: Directly supervising employees, and helping with training employees, conducting reviews, monitoring budgets, and handling problems that arise
- Delegating tasks: Teaching employees how to do tasks, then giving them the opportunity to practice
- Hiring and training new employees: Scheduling employees, hiring new employees, and training them
- Assistance in full operation of store from opening to closing.
- Addressed customer complaints by listening and resolving issues to improve customer satisfaction.
- Working with clients: Taking questions and complaints from customers to ensure they have a good purchasing experience
- Developed strategies for workplace efficiency and goal achievement, streamlining operations.
- Monitoring spending patterns and budget: Controlling costs to optimize profits
- Money count and deposits
- Inventory count soft and full weekly inventory.
- Operating TRAY system and ROSNET
- Maintaining records: Performing administrative tasks like scheduling meetings and maintaining records
- Filled in for General Manager during absences to ensure smooth operations. Stepping in for the manager as needed
- Troubleshot point-of-sale system issues to ensure efficient transactions.: Troubleshooting the POS system
Leasing Manager
Beacon Management
08.2021 - 09.2022
- Managed leasing processes for residential and commercial properties.
- Developed marketing strategies to attract tenants and reduce vacancy rates.
- Coordinated property viewings and responded to prospective tenant inquiries.
Wine Consultant/Server/Shift Supervisor
Fleming's Prime Steakhouse & Wine Bar
Metairie
10.2017 - 03.2020
- Demonstrated comprehensive knowledge of menu offerings, including food, wine, and spirits. (food, wine , spirits, recipes)
- Provided attentive service to guests, ensuring adherence to Fleming's service standards
- Collaborated effectively with back server and coworkers to ensure smooth service operations.
- Effectively training new employees ensuring they learn all Fleming's standards
- Managed private dining events by setting up, breaking down, and serving meals to guests.
- Executed tasks efficiently while collaborating with back server and coworkers. working with back server and coworkers.
- Trained new employees on Fleming's standards to ensure consistent service quality
- Facilitated private dining events by setting up, breaking down, and serving meals to guests (set up, break down, and serve)
Server/Barista
Messinas at the Terminal
New Orleans
12.2015 - 11.2017
- Extensive menu knowledge (food, wine , spirits, recipes)
- Provided attentive service to guests, ensuring adherence to Fleming's service standards
- Collaborated with back server and coworkers to ensure seamless service during busy shifts.
- Properly executing working with back server and coworkers.
- Keeping the (FOH) kitchen area clean up to code standards at all times
- Opening and closing shifts efficiently and up to standards
- Trained new employees on all aspects of Fleming's standards for consistent service delivery
- Coordinated private dining events, including setup and service for guests. (set up, break down, and serve)
Server
The Light House Bar and Grill
New Orleans
06.2015 - 07.2016
- Extensive menu knowledge (food, wine , spirits, recipes)
- Provided attentive service to guests, ensuring adherence to Fleming's service standards
- Collaborated effectively with back server and coworkers to ensure smooth service operations.
- Properly executing working with back server and coworkers.
- Opening and closing shifts efficiently and up to standards
- Keeping the (FOH) kitchen area clean up to code standards at all times
- Trained new employees on all Fleming's standards to enhance team consistency
- Coordinated private dining events by setting up tables, serving guests, and managing break down processes. (set up, break down, and serve)
Education
High school diploma -
Osborne HS
08.2001 - 05.2005
Skills
- Google Docs
- Accounting experience
- Microsoft Excel
- Mentoring staff
- Service coordination
- Customer communication
- Customer support
- Microsoft Word
- Detail Oriented
- Hospitality
- Team management
- Microsoft Office
- Superb interpersonal skills
- Guest Services
- Microsoft Powerpoint
- Software troubleshooting
- Inventory control
- Casual dining experience
- Customer retention
- POS systems
- Event planning
- Responding to Emergencies
- Typing
- Budget management
- Restaurant management
- Banquet Experience
- QuickBooks
- Time management
- Culinary operations
- Food industry
- Food preparation
- Catering
- Office management
- Team development
- Food service
- Business development
- Windows
- Host experience
- POS
- Communication skills
- Leadership
- Supervising experience
- Serving Experience
- Restaurant experience
- Leadership Skills
- Public relations
- Assistant Manager Experience
- Ability to prioritize
- Store management
- Managing food service teams
- Order delivery
- Bartending
- Point of sale
- Budget management
- Productivity software
- Bookkeeping
- Operations management
- Spanish
- Fine dining experience
- Conflict management
- Beverage knowledge
- OpenTable
- Cost control
- Data Entry
- Microsoft Outlook
- Organizational skills
- Filing
- Beverage management
- CRM
- Food safety
- Microsoft Access
- CRM software
- Customer service
- Management
- Cash Handling
- Shift management
- Host/Hostess
- Expediting
- Product presentation
- Inventory management
- Food handling
- Upselling
- Computer skills
- Serving
- General ledger accounting
- Computer literacy
- Sales
Certification
- Driver's License
- ServSafe, 02/01/29
- Food Handler Certification
- ServSafe Manager Certification, 02/01/29
- ServSafe Alcohol Certificate, 02/01/27
- ServSafe Alcohol Server Certificate, 02/01/27
- Louisiana Responsible Vendors ServSafe Certified (Alcohol Servers Permit)
Timeline
Assistant Manager
Ihop
09.2022 - Current
Leasing Manager
Beacon Management
08.2021 - 09.2022
Wine Consultant/Server/Shift Supervisor
Fleming's Prime Steakhouse & Wine Bar
10.2017 - 03.2020
Server/Barista
Messinas at the Terminal
12.2015 - 11.2017
Server
The Light House Bar and Grill
06.2015 - 07.2016
High school diploma -
Osborne HS
08.2001 - 05.2005