Adilene Bustos
Denver,CO
Summary
Dynamic property management professional with a proven track record at Summit Communities LLC, excelling in customer relationship management and conflict resolution. Recognized for maintaining delinquency rates below 3% and enhancing tenant satisfaction through effective training and supervision. Proficient in property management software and dedicated to fostering community engagement.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Assistant Manager
Edge 26 at Sloan's Lake(managed by Trion Living LLC)
02.2023 - 06.2024
- Conducted personalized home tours for prospective residents to showcase properties.
- Maintained delinquency rates below 3% through diligent monitoring and documentation.
- Resolved resident complaints professionally, enhancing overall satisfaction.
- Reviewed and finalized all resident files to ensure accuracy and compliance.
- Executed annual lease renewals for all residents in a timely manner.
- Cultivated strong customer relations through regular visits and phone calls.
- Completed monthly reports on accounting, delinquency, market surveys, and digital marketing audits.
- Supervised and trained leasing consultants, promoting a professional work environment.
Regional Assistant Manager/Training specialist
Summit Communities LLC
Denver, CO
08.2022 - 02.2023
- Monitored and documented delinquency across all Summit-owned properties, reporting findings to regional manager.
- Audited monthly reports on delinquency, unit vacancy, occupancy, and rental applications.
- Supervised training for property managers and consultants to ensure high professionalism standards.
- Resolved resident complaints swiftly, fostering satisfaction and retention.
- Maintained customer relations through regular visits and phone communication.
- Conducted personalized home tours for prospective tenants, highlighting available units.
- Managed annual lease renewals for residents with contracts nearing expiration.
- Reviewed applications, verifying household information against existing records.
Property Manager (Promoted to Regional Assistant)
Summit Communities LLC
06.2022 - 08.2022
- Accelerated property sales process, resulting in promotion to Regional assistant position and recognition from upper management for Summit Communities LLC.
- Managed daily office operations for property management and tenant inquiries.
- Processed rental applications and conducted background checks to verify tenant eligibility.
- Organized and prepared property for sale, impressing buyers with quick turnaround.
- Maintained organized filing systems for leases and property documents.
- Conducted property inspections to ensure compliance with safety regulations.
- Efficiently addressed tenant complaints and maintenance requests.
- Developed strong relationships with tenants to foster community engagement.
- Generated monthly occupancy and financial performance reports for management review.
Assistant Community Manager
Echelon Property Group
Westminster, CO
09.2021 - 08.2022
- Conducted personalized home tours for prospective residents to showcase properties.
- Maintained delinquency rate below 3% through diligent monitoring and documentation.
- Resolved resident complaints professionally, enhancing overall satisfaction.
- Completed and reviewed all resident files to ensure compliance and accuracy.
- Facilitated annual lease renewals for all residents in a timely manner.
- Cultivated strong customer relationships through regular visits and phone calls.
- Prepared monthly reports on accounting, delinquency, market surveys, and digital marketing audits.
- Supervised and trained leasing consultants, fostering a professional work environment.
General Property Manager
Gibraltar Property Management LLC
Edgewater, CO
11.2020 - 09.2021
- Monitored and documented delinquency to ensure compliance with regulations.
- Resolved resident complaints professionally, enhancing overall satisfaction.
- Reviewed and completed all resident files for accuracy and completeness.
- Maintained customer relations through regular visits and phone calls.
- Compiled monthly reports on accounting, delinquency, market surveys, and digital marketing audits.
- Supervised and trained leasing consultants to uphold professional standards in the workplace.
Leasing Property Manager
Gibraltar Property Management LLC
Edgewater, CO
12.2015 - 11.2020
- Conducted apartment tours for prospective tenants to showcase available units.
- Maintained accurate records of rental payments and income, tracking delinquencies.
- Managed daily operations involving tenants, subcontractors, and property management.
- Handled customer complaints efficiently, ensuring tenant satisfaction.
- Reviewed leases and updated tenant information in the housing database regularly.
- Monitored common areas for cleanliness and safety compliance.
- Assessed applications by evaluating household information against program regulations.
- Conducted annual re-examinations and housekeeping inspections for all tenants.
Bilingual Teller
Dolex dollar express
04.2012 - 11.2015
- Managed store operations, including opening, closing, and alarm system activation.
- Processed customer transactions with efficiency and accuracy.
- Delivered bilingual support to improve customer service interactions.
- Ensured cash drawer accuracy through meticulous balancing practices.
- Resolved customer inquiries and issues promptly and professionally.
- Conducted compliance checks to verify adherence to regulatory standards.
- Trained new tellers on operational procedures and systems.
- Maintained confidentiality of sensitive customer information consistently.
Dietary Aide
Hospice of Saint John
Denver, Colorado
12.2010 - 07.2011
- Prepared nutritious meals for patients, adhering to strict dietary guidelines.
- Followed safety protocols for food handling and sanitation practices.
- Communicated meal preferences and restrictions effectively with patients.
- Set up trays and food service carts for resident delivery.
- Engaged residents to deliver positive and enriching dining experiences.
- Maintained a safe working environment through rigorous adherence to safety protocols.
- Upheld high standards of customer service during fast-paced operations.
Education
Abraham Lincoln High School
Denver, COSkills
- Bilingual communication
- Sales and marketing
- Advertising strategies
- Training and documentation
- Spreadsheet management
- Customer relationship management
- Property management software
- Public speaking skills
- Communication skills
- Conflict resolution
- Problem solving
- Financial reporting
- Detail orientation
- Time management
- Client engagement
- Supervisory skills
- Staff management
- Employee scheduling
- Performance evaluation
- Scheduling and planning
- Operations management
- Multitasking and organization
- Reporting and documenting
- Staff training and development
- Recruiting and interviewing
- Decision-making
- Property inspections
- Microsoft Office proficiency
- AppFolio
- CRM
- Anyone home
- Yardi
- Google Docs
- Google Sheets
- One site
Certification
Basic Fair Housing (Tschetter Sulzer)
Advance Fair Housing (Tschetter Sulzer)
Eviction Training (Tschetter Sulzer)
Accomplishments
Leadership Award (Summit Communities)
References
References available upon request.
Timeline
Assistant Manager
Edge 26 at Sloan's Lake(managed by Trion Living LLC)
02.2023 - 06.2024
Regional Assistant Manager/Training specialist
Summit Communities LLC
08.2022 - 02.2023
Property Manager (Promoted to Regional Assistant)
Summit Communities LLC
06.2022 - 08.2022
Assistant Community Manager
Echelon Property Group
09.2021 - 08.2022
General Property Manager
Gibraltar Property Management LLC
11.2020 - 09.2021
Leasing Property Manager
Gibraltar Property Management LLC
12.2015 - 11.2020
Bilingual Teller
Dolex dollar express
04.2012 - 11.2015
Dietary Aide
Hospice of Saint John
12.2010 - 07.2011
Abraham Lincoln High School