Janet Martinez
Conroe
Summary
Dedicated assistant manager with expertise in customer service and cash handling. Proven ability to train employees and resolve inquiries, ensuring high satisfaction rates. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Walters Management
Conroe
06.2025 - Current
- Assisted in managing daily operations and staff schedules to ensure efficiency.
- Trained new employees on company policies and customer service standards.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Implemented cash handling procedures to ensure accuracy and security in transactions.
- Collaborated with management to develop promotional strategies for services offered.
- Conducted regular audits of cash drawers to confirm compliance with company standards.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
The Cash Store
Willis
12.2023 - 05.2024
- Assisted in managing daily operations and staff schedules to ensure efficiency.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Implemented cash handling procedures to ensure accuracy and security in transactions.
- Conducted regular audits of cash drawers to confirm compliance with company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Correctional Officer
Texas Department Of Criminal Justice
Huntsville
06.2019 - 05.2020
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
- Documented incidents and prepared reports for administrative review.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Detention Officer
The Geo Group
Conroe
06.2017 - 09.2018
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular inspections of detention areas to maintain security and order.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Documented incidents and maintained accurate records in daily logs.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Collaborated with staff on training programs to enhance operational efficiency and safety protocols.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
Education
High School Diploma -
Southwest Texas High School
San Marcos, TX02-2018
Skills
- Customer service
- Call center experience
- Cash handling
- Data entry
- Record keeping
- Microsoft office expertise
- Scheduling and planning
- Time management
- Team collaboration
- Multitasking and organization
- Bilingual fluency
- Bilingual communication
- Telephone etiquette
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager
Walters Management
06.2025 - Current
Assistant Manager
The Cash Store
12.2023 - 05.2024
Correctional Officer
Texas Department Of Criminal Justice
06.2019 - 05.2020
Detention Officer
The Geo Group
06.2017 - 09.2018
High School Diploma -
Southwest Texas High School