Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Lesly Avendano

Lesly Avendano

Laredo,TX

Summary

Dynamic Assistant Manager with proven expertise at Goodwill of San Antonio, excelling in customer service and staff training. Adept at inventory control and cash handling, I foster a positive team environment while driving operational efficiency. Recognized for enhancing store performance and community engagement through effective leadership and strategic marketing initiatives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

GOODWILL OF SAN ANTONIO
Laredo, TX
12.2024 - Current
  • Supervised daily store operations and assisted Store Manager with leadership tasks.
  • Developed operational strategies to enhance efficiency and productivity.
  • Monitored employee attendance, timekeeping, and payroll records.
  • Created an inventory tracking system for timely supply ordering.
  • Conducted regular performance reviews to identify improvement areas for employees.
  • Organized training sessions for new hires to ensure workplace familiarity.
  • Oversaw customer service standards and managed inquiries, concerns, and returns.
  • Handled cash management, ensuring accurate register operations and bank deposits.
  • Ensured compliance with safety regulations and company policies.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.

Assistant Manager

Charlotte Russe
Laredo, TX
02.2024 - 01.2025
  • Streamlined daily operations of retail outlet by supporting staff and managing administrative tasks.
  • Inspected inventory shipments to ensure accuracy and quality standards.
  • Resolved customer complaints effectively to maintain high satisfaction levels.
  • Trained new team members on operational procedures and sales techniques.
  • Maintained accurate sales transaction records using point-of-sale systems.
  • Collaborated with management to develop strategic plans for achieving business objectives.
  • Created and managed budgets for travel, training, and team-building initiatives.
  • Conducted regular one-on-one meetings with employees to review performance and set priorities.

Correctional Officer

Geo group
Laredo, TX
11.2022 - 02.2024
  • Supervised and monitored inmate activities in living, recreation, dining, and visitation areas.
  • Collaborated with external agencies, including social workers and probation officers, as needed.
  • Administered first aid for inmate injuries or illnesses during supervision.
  • Investigated incidents involving inmates or staff to identify policy violations.
  • Developed individualized treatment plans addressing each inmate's mental health needs.
  • Assisted in training new Correctional Officers on safety protocols and conflict resolution techniques.
  • Provided counseling services to support inmate adjustment and life skills development.
  • Conducted shakedowns for contraband, confiscating prohibited items in accordance with policies.

Team Lead Merchandiser

Sam's Club
Laredo, TX
02.2020 - 10.2022
  • Provided prompt, courteous service to customers during high-volume periods.
  • Conducted area tours to ensure alignment with customer expectations.
  • Collaborated effectively with team members to achieve operational goals.
  • Utilized basic math skills to maintain accurate inventory levels.
  • Ensured adherence to all applicable laws, regulations, and company policies.
  • Maintained detailed records of store visits, including time sheets and expense reports.
  • Tracked progress against established objectives while ensuring data accuracy from field visits.
  • Resolved team conflicts efficiently to uphold positive working relationships.

Maintenance Coordinator

Dust-Experts LLC
Laredo, TX
09.2017 - 01.2020
  • Conducted regular inspections of facilities to identify maintenance needs and safety issues.
  • Prepared weekly maintenance schedules, effectively allocating tasks to team members.
  • Monitored inventory levels for materials and equipment to ensure availability.
  • Ensured compliance with quality standards and health and safety regulations.
  • Responded promptly to emergency repair requests from staff to minimize downtime.
  • Coordinated with external vendors for timely repair services as needed.
  • Maintained accurate records of maintenance activities for reference and compliance.
  • Trained staff in safe equipment handling to promote workplace safety.

Education

College - Business Management

Laredo Community College
Laredo, TX
12-2027

High school diploma -

United High School
Laredo, TX
06.2018

Skills

  • Customer service and support
  • Microsoft Office suite
  • Cash handling and cashiering
  • Bilingual communication
  • Recruitment and staffing
  • Retail sales expertise
  • Organizational skills
  • Data entry proficiency
  • Management and leadership
  • Hospitality services
  • Staff training and development
  • Supervisory experience
  • Sales strategies
  • Computer literacy
  • Maintenance management
  • Inventory control systems
  • Effective communication skills
  • Training facilitation
  • Analytical skills
  • Professional writing skills

Certification

  • First Aid Certification July 2025 to July 2027
  • AED Certification June 2025 to June 2027
  • CPR Certification May 2025 to May 2027
  • Driver's License

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Manager

GOODWILL OF SAN ANTONIO
12.2024 - Current

Assistant Manager

Charlotte Russe
02.2024 - 01.2025

Correctional Officer

Geo group
11.2022 - 02.2024

Team Lead Merchandiser

Sam's Club
02.2020 - 10.2022

Maintenance Coordinator

Dust-Experts LLC
09.2017 - 01.2020

College - Business Management

Laredo Community College

High school diploma -

United High School

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Lesly Avendano