Alexandria Knapp
Rhinelander
Summary
Dedicated and compassionate with a genuine passion for helping individuals navigate their mental health journeys. Interested in continuing my learning of how to provide empathetic support, conducting assessments, and implementing evidence-based interventions. Skilled in building trusting relationships and collaborating with clients to achieve positive outcomes. Committed to ongoing learning and growth in the field of psychology to make a meaningful difference in the lives of others. Currently working to obtain my Bachelor of Science in Psychology and will complete in the Summer of 2024.
Overview
9
9
years of professional experience
Work History
Wedding/Special Event Tuxedo Specialist
Bria Bella & Co
05.2022 - Current
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Collaborated with bridal couple/other to achieve expectations and vision for wedding.
- Established and managed communications with distributors, confirming service and supply delivery.
- Scheduled appointments with potential clients to discuss wedding/event plans.
- Drafted rental contracts and other documentation for review with clients and to obtain signatures.
- Coordinated with distributors in securing necessary supplies and services for events.
- Scheduled and organized appointments for clients.
- Elevated client experiences and ensured positive experiences for all parties.
Retail Associate/Customer Experience Representative
Tricia's Treasures & Bistro
04.2020 - 01.2022
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Utilized software for organizing inventory and online orders.
Hostess
Rhinelander Cafe & Pub
09.2015 - 01.2022
- Greeted customers in a friendly manner and ensured a positive experience when entering the establishment.
- Worked closely with waitresses/waiters and other staff to ensure correct and high-quality service at a fast pace.
- Utilized telephone service to assist customers with concerns and problem solved efficiently to ensure customer was taken care of.
- Utilized systems to ensure all customers were helped in a timely, yet personal manner.
Education
Bachelor of Science - Psychology
University of Wisconsin - Stevens Point
Stevens Point, WI07.2024
Skills
- Business Operations
- Customer Experience
- Timeline Adherence
- Outreach Initiatives
- Financial Transactions
- Contract Negotiation
- Client Consultations
- Team Leadership and Motivation
Timeline
Wedding/Special Event Tuxedo Specialist
Bria Bella & Co
05.2022 - Current
Retail Associate/Customer Experience Representative
Tricia's Treasures & Bistro
04.2020 - 01.2022
Hostess
Rhinelander Cafe & Pub
09.2015 - 01.2022
Bachelor of Science - Psychology
University of Wisconsin - Stevens Point