Alexandria Lane
Clarksville
Summary
Proactive Case Manager with extensive experience in crisis resolution and compliance at Buffalo Valley. Expertise in client assessment, resource coordination, and peer counseling principles. Strong communication and active listening skills, fostering supportive environments for individuals navigating mental health challenges and recovery processes.
Overview
3
3
years of professional experience
Work History
Case Manager
Buffalo Valley
10.2023 - Current
- Enhanced client care through tailored service plans and assessments.
- Ensured compliance with regulations by accurately documenting case notes.
- Maintained client engagement through regular follow-ups addressing emerging issues.
- Streamlined communication among clients, families, and service providers for effective care.
- Trained staff on case management protocols and client interaction techniques.
- Forged partnerships with local agencies to expand client service offerings.
Construction Assistant
Joe Joe's Construction
05.2023 - 10.2024
- Streamlined construction activities by organizing materials and equipment efficiently.
- Enhanced project quality through skilled carpentry, including flooring and molding installation.
- Executed painting tasks for walls and ceilings, ensuring a polished finish.
- Operated power and hand tools safely to support various construction tasks.
- Facilitated teamwork to uphold workflow and adhere to project deadlines.
- Conducted inventory checks to guarantee materials were available for ongoing projects.
Server
Strawberry Alley
12.2022 - 02.2023
- Ensured positive dining experiences by delivering exceptional customer service.
- Efficiently managed multiple tables, maintaining high service standards during peak hours.
- Coordinated with kitchen staff for timely food delivery and order accuracy.
- Trained new servers on menu offerings and service protocols to improve performance.
- Built strong relationships with regular customers, enhancing loyalty and satisfaction.
Education
GED -
Powell High School
Knoxville, TNMental Health And Substance Abuse Service
Certified Peer Recovery Specialist
Nashville, TN03-2025
Skills
- Effective case management
- Multitasking and organization
- Case documentation
- Conflict resolution
- Email and telephone etiquette
- Community resources
- Client advocacy
- Direct patient care
- Empathy and compassion
- Substance Use
- Mental health awareness
- Recovery guidance
- Rapport building
- Team Collaberation
Timeline
Case Manager
Buffalo Valley
10.2023 - Current
Construction Assistant
Joe Joe's Construction
05.2023 - 10.2024
Server
Strawberry Alley
12.2022 - 02.2023
GED -
Powell High School
Mental Health And Substance Abuse Service
Certified Peer Recovery Specialist