Sheryl Darbins
San Diego,CA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
Kaiser Permanente
San Diego, CA
01.2016 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Nurse Manager
Kaiser Permanente
San Diego, CA
08.2014 - 01.2016
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Implemented strategies that improved operational efficiency and effectiveness.
- Provided guidance to staff on patient care, clinical practice, and professional development.
Assistant Clinical Director
Kaiser Permanente
Los Angeles, CA
01.2012 - 08.2014
- Devised training programs to close gaps in nurse and staffs' competencies.
- Recruited, hired and trained new medical and facility staff.
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Managed overall operation of nursing services and patient care by handling financial management, quality assurance, patient care, safety risk management and facility maintenance.
Emergency Room Registered Nurse
Kaiser Permanente
Los Angeles, CA
01.2009 - 01.2012
- Performed comprehensive assessments of patients presenting with a wide range of acute conditions in a high-volume emergency department.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Triaged and treated high-volume caseload in busy emergency room setting.
Education
Master of Science - Nursing
Western Governors University
Salt Lake City, UT10-2019
Bachelor of Science - Nursing
Thomas Edison State University
Trenton, NJ12-2010
Associate of Science - Nursing
Excelsior College
Albany, NY12-2000
Skills
- Resource Utilization Review
- Effective Case Management
- Resource Development Strategies
- Patient Care Coordination
- Patient Discharge Coordination
- Efficient Utilization Management
Certification
- InterQual Certified Instructor
- BLS certification
Timeline
Case Manager
Kaiser Permanente
01.2016 - Current
Nurse Manager
Kaiser Permanente
08.2014 - 01.2016
Assistant Clinical Director
Kaiser Permanente
01.2012 - 08.2014
Emergency Room Registered Nurse
Kaiser Permanente
01.2009 - 01.2012
Master of Science - Nursing
Western Governors University
Bachelor of Science - Nursing
Thomas Edison State University
Associate of Science - Nursing
Excelsior College
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