Alexandria Lunn
Melbourne,FL
Summary
Dynamic customer service professional with proven success at Percepta, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in call center operations and CRM, I excel in maintaining professionalism under pressure while ensuring high satisfaction rates and efficient issue resolution.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Percepta
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Clerical Support Associate
Circles of Care Mental Health Hospital
05.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Received, sorted, and distributed incoming mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided excellent customer service while answering phone calls, directing inquiries, and taking detailed messages when necessary.
- Handled sensitive information discreetly while working with confidential documents or discussing private matters with clients or coworkers.
Education
High School Diploma -
Southington High School
Southington, CT06.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Call center operations
- Customer satisfaction measurement
- Microsoft outlook
- Appointment scheduling
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Clerical support
Timeline
Customer Service Representative
Percepta
03.2024 - Current
Clerical Support Associate
Circles of Care Mental Health Hospital
05.2023 - 03.2024
High School Diploma -
Southington High School
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