Dominique Daniel
Melbourne
Summary
Dynamic customer service professional with a proven track record at Percepta, leveraging analytical problem-solving and data-driven decision-making to enhance service quality. Recognized for resolving inquiries swiftly, contributing to elevated satisfaction rates. Proficient in record-keeping and fostering collaborative knowledge sharing within teams.
Overview
5
5
years of professional experience
Work History
CXS Specialist
Percepta
10.2023 - Current
- Analyzed customer feedback to identify trends and enhance service quality.
- Resolved customer inquiries promptly, contributing to higher satisfaction rates.
- Maintained documentation of processes, promoting knowledge sharing within the team.
Customer Service Representative
Home Nation LLC
03.2022 - 10.2023
- Adapted quickly to changes in product offerings, providing up-to-date information to customers effectively.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Freedom Mortgage Corporation
02.2021 - 06.2022
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Utilized CRM software to track customer interactions and streamline service processes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Rockledge High School
Rockledge05-2014
Skills
- Customer service expertise
- Skilled in analytical problem-solving
- Data-driven decision making
- Record-keeping proficiency
- Collaborative knowledge sharing
Timeline
CXS Specialist
Percepta
10.2023 - Current
Customer Service Representative
Home Nation LLC
03.2022 - 10.2023
Customer Service Representative
Freedom Mortgage Corporation
02.2021 - 06.2022
High School Diploma -
Rockledge High School
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