Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexandria Martinez

San Antonio,TX

Summary

Motivated and detail-oriented team leader with over five years of experience in customer service, team supervision, and retail operations. Recognized for strong interpersonal communication, innovation in team coordination, and the ability to adapt quickly in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Front End Lead / Key Holder / Eyeglasses Brand Representative

Dick’s Sporting Goods
06.2022 - 05.2025
  • Held key holder responsibilities including store opening/closing, asset security, and handling escalated issues
  • Supervised front-end operations ensuring smooth transactions and excellent customer service
  • Led On Boarding and Continuous Improvement Training for 11 teammates, mentoring and fostering a positive welcoming work environment.
  • Represented in-store sunglasses brand with expert product knowledge and tailored customer recommendations
  • Trained and supported new staff on policies, POS systems, and customer engagement

Team Member / Team Lead

Chick-fil-A
07.2021 - 08.2022
  • Hand-selected to lead a team of 15 employees based on leadership and performance
  • Directed shift operations, delegated responsibilities, and maintained service quality
  • Mentored new hires and helped integrate them into team culture and service expectations

Shift Supervisor

Papa Murphy’s Pizza
01.2018 - 01.2019
  • Managed a team of 8 during busy shifts, ensuring efficient operations and top-tier customer service
  • Handled shift scheduling, food sales tracking, and on-the-job training
  • Enforced safety protocols and maintained prep standards across all team members

Education

Bachelor’s Degree - Communicative Sciences and Disorders

Idaho State University
Boise, ID
05.2027

Associate of Science -

Boise State University
Boise, ID
01.2025

Skills

  • Leadership & Team Supervision
  • Key Holder Responsibilities
  • Customer Service & Conflict Resolution
  • American Sign Language (Fluent)
  • Portuguese (Beginner)
  • Strong Interpersonal Communication
  • Adaptability & Innovation
  • Attention to Detail
  • Flexible Availability
  • Staff supervision
  • Fraud prevention
  • Price verification

Languages

English
Professional Working

Timeline

Front End Lead / Key Holder / Eyeglasses Brand Representative

Dick’s Sporting Goods
06.2022 - 05.2025

Team Member / Team Lead

Chick-fil-A
07.2021 - 08.2022

Shift Supervisor

Papa Murphy’s Pizza
01.2018 - 01.2019

Bachelor’s Degree - Communicative Sciences and Disorders

Idaho State University

Associate of Science -

Boise State University

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