Alexandria Martinez

Implemented visitor management system to enhance security and streamline check-in process, reducing unauthorized access incidents.

• Trained Security and Corrections personnel on best practices for operational readiness.
• Managed email correspondence and phone inquiries, ensuring efficient communication.
• Facilitated transfer of calls to appropriate departments to improve response times.
• Provided escorts for visitors as needed throughout the facility.
• Ensured compliance with regulatory security standards, including HIPAA requirements.
• Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
• Provided assistance to other departments as needed such as deliveries from vendors or contractors.
• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Searched individuals and baggage for weapons and other prohibited items.
• Verified photo IDs and tickets to allow guests passage.
• Checked for safety hazards and took corrective action when necessary.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Screened visitors and employees for weapons and contraband with hand wands and metal detectors.

Oversaw nine security officers at Amazon SAT5, SAT9, and SAT3 locations, ensuring operational safety.
Implemented comprehensive security protocols to protect personnel and assets effectively.
Conducted incident investigations by gathering evidence, interviewing witnesses, and generating reports for Loss Prevention.
Monitored CCTV feeds and alarm systems to proactively address suspicious activities.
Provided training sessions on standard operating procedures and emergency responses for new officers and current ones.
Performed site patrols regularly to prevent unauthorized access and criminal acts.
Executed access control measures through identification management and visitor registration processes.
Documented incidents promptly in end-of-shift reports for further review by relevant parties.

Processed customer transactions with accuracy and efficiency, managing cash, credit card, and mobile payments.

Provided exceptional service by greeting customers and addressing inquiries or concerns.

Maintained cleanliness and organization of checkout area to enhance shopping experience.

• Demonstrated knowledge of promotions and store policies to assist customers effectively.
• Managed high-volume checkout lanes during peak hours, ensuring speed and accuracy.
• Implemented upselling techniques to boost sales of promotional items and add-ons.
• Handled exchanges and refunds per company policies while maintaining customer satisfaction.
• Ensured comprehensive understanding of current promotions to deliver accurate information.

• I worked part-time at the DHL Kohler Warehouse located in Desoto, TX. Managed access control systems, including issuing badges/cards, and maintaining accurate records of employee access permissions in a sign-out sheet.
  
• Upon every entry, each employee had to be searched per policy. Searching for drugs, alcohol, weapons.
  During the wintertime, I work security at the Dallas Zoo Lights at night.
  Maintaining a family-friendly environment. Ensuring safety when setup time started to end time.

• Completed 40 hours of training as CNA for state certification.
  Provided direct patient care, including bathing, dressing, and feeding.
  Monitored vital signs and reported changes to nursing staff promptly.
  Maintained clean and safe environment by sanitizing equipment regularly.
  Responded promptly to call lights, offering compassionate support to patients.
  Assisted in patient transfers using proper lifting techniques for safety.
  Supported emotional well-being by actively listening to patient concerns.
  Followed infection control protocols to minimize disease spread.