Alexandria McCall
Health Care Service Corporation
Posen,IL
7
years of professional experience
Detail-oriented healthcare operations professional experienced in government programs and managed care within multi-site clinical environments. Coordinates cross-departmental efforts, prepares reports, and delivers administrative and client support to enhance service accuracy and client retention. Skilled in communication, organization, analysis, and time management.
Work History
Government Programs Care Manager I
2 Years 6 Months- Serve as a primary point of contact for members enrolled in government-funded health programs
- Coordinated services among internal teams, providers, and external partners to effectively resolve member concerns
- Maintained compliant documentation and supported reporting requirements to ensure accuracy of care plans and outcomes
- Communicated program benefits and resources to diverse member populations, enhancing understanding and accessibility
- Demonstrated strong attention to detail, problem-solving, and time management in a remote work environment
Daily Operations Float
2 Years 10 Months- Managed daily operations across multiple clinic locations, ensuring seamless service delivery
- Acted as point of contact for patients, providers, and managed care organizations
- Coordinated scheduling, insurance verification, and medical records management, streamlining administrative processes
- Supported daily operations across multiple clinic locations
Patient Services Specialist
1 Year 3 Months- Coordinated rehabilitation services and scheduling to ensure timely patient access to care
- Verified insurance eligibility and benefits to facilitate patient treatment planning
- Maintained accurate documentation and supported issue resolution to enhance patient experience
Administrative Assistant
2 Years 1 Month- Delivered administrative support while managing accounts receivable to ensure timely processing
- Maintained accurate records and provided professional customer service to enhance client satisfaction
- Coordinated daily administrative tasks, maintaining organized records and supporting dealership operations.
- Processed customer paperwork, ensuring accurate completion of vehicle and finance documents.
- Scheduled appointments and communicated updates between sales, service, and customer support teams.
Education
Master of Business Administration - Healthcare Administration
with a specialization in Healthcare Administration
Skills
Care Coordination
Client Support
Documentation skills
Interdepartmental collaboration
Office suite proficiency
Time Management
Communication
Care coordination
Personal Information
Title: CLIENT COORDINATOR | INSURANCE & HEALTHCARE OPERATIONS PROFESSIONAL
Timeline
Government Programs Care Manager I
Health Care Service Corporation
05.2024 - CurrentRead More
Patient Services Specialist
Select Physical Therapy
09.2022 - 12.2023Read More
Daily Operations Float
Fox Valley Orthopedics
07.2021 - 05.2024Read More
Administrative Assistant
Biggers Mitsubishi
06.2019 - 07.2021Read More
Southern Illinois University
Master of Business Administration from Healthcare Administration
Read More