Hillary Crenshaw
South Boston,VA
Summary
Licensed Professional Counselor experienced in clinical assessment, treatment planning, and care coordination. Achieved effective client advocacy and crisis support through trauma-informed, client-centered approaches while collaborating with diverse populations and community partners. Focused on developing individualized care plans and ensuring access to necessary resources, enhancing overall member well-being.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Special Programs Care Manager I
Elevance Health
Richmond, VA
06.2025 - Current
- Conducted member assessments for Elevance Health care management programs to identify care needs.
- Develop individualized care plans with clinical and support teams.
- Evaluated health needs and identified applicable services to ensure comprehensive support for members.
- Coordinate with internal and external resources to meet member needs using whole person care.
- Coordinate social determinants of health needs of the member and include in care plans.
- Facilitated member access to care.
- Coordinate referrals to medical, behavioral, and community resources.
- Collaborated with local state agencies to enhance resource access for members.
Therapist
Envision Counseling
Richmond, VA
09.2023 - Current
- Collaborated with clients to develop personalized treatment plans, facilitating progress towards therapeutic goals.
- Attended case management meetings to enhance coordination of client care and support multidisciplinary approaches.
- Attended case management meetings with colleagues to coordinate client care.
- Executed clinical documentation promptly within 24 hours to ensure compliance and continuity of care.
Counselor
Averett University
Danville, VA
08.2024 - 03.2025
- Collaborated with counseling director to design and implement therapeutic programs enhancing student well-being.
- Collaborated with the counseling director on therapeutic programs for students.
- Instructed classes on relevant topics to enhance student understanding. on pertinent issues, fostering awareness and resilience among freshmen.
- Participated in monthly faculty meetings to facilitate interdisciplinary communication and support student success.
Clinical Manager of School Based Programs
Southside Behavioral Health
South Boston, VA
12.2021 - 08.2023
- Led a team of licensed clinicians, providing weekly supervision to enhance clinical practice and support team development.
- Collaborated with Director of Clinical Services to develop and promote community programs, increasing accessibility to mental health resources.
- Ensured service plans were developmentally sensitive, trauma-informed, child-centered, and family-focused.
- Supported families with information and resources related to developmentally appropriate skill building.
- Ensured timely, accurate documentation while fostering effective relationships with courts, schools, social services, and other agencies to facilitate seamless service delivery.
- Maintained timely, accurate documentation and effective working relationships with courts, schools, social services, and other agencies.
Experienced Counselor in Residency
Southstone Behavioral Health
03.2020 - 10.2021
- Provided individual, family, and group psychotherapy services.
- Completed bio-psychosocial assessments within 72 hours of admission and treatment planning on treatment-team meeting days.
- Coordinated treatment progress, goals, and discharge plans by serving as a liaison among community agencies, families, legal guardians, clinical case managers, and the treatment team.
- Acted as a liaison among community agencies, families, legal guardians, clinical case managers, and the treatment team to coordinate treatment progress, goals, and discharge plans.
- Documented clinical notes promptly within established timeframes.
Bereavement Coordinator / Social Worker
Sentara Halifax Hospice
06.2018 - 03.2020
- Counseled patients and families navigating grief from terminal illness and loss, fostering emotional resilience.
- Facilitated a monthly support group for individuals who had experienced loss.
- Collaborated in staff meetings to review caseloads and align on therapies and treatment strategies.
Counseling Intern
Southside Community Services Board
08.2017 - 04.2018
- Facilitated individual therapy and co-facilitated anger-management groups to support client emotional regulation and coping strategies.
- Conducted intake interviews, developed tailored treatment plans, and provided clinical diagnoses using DSM criteria to address client needs.
- Participated in collaborative meetings with emergency services personnel and therapists to strategize interventions for high-risk cases.
Employment Specialist
Stand Up Inc.
04.2016 - 12.2017
- Built strong partnerships with local employers to enhance job placement opportunities.
- Guided clients in job search, application processes, and securing employment.
- Matched clients with community employers using vocational interests.
- Coordinated job coaching and workplace support services.
- Supported job seekers through employment planning at Stand Up Inc.
Mental Health Counselor
The Hughes Center
06.2014 - 04.2016
- De-escalated individuals in crisis, utilizing effective coping skills to stabilize situations.
- Documented patient information through daily progress notes and Q15 checks to ensure continuity of care.
- Facilitated psycho-educational group activities daily to promote participant engagement.
Special Education Teacher
South Boston Elementary School
12.2010 - 06.2014
- Collaborated with general education teachers to ensure instructional consistency with the Halifax County Public School curriculum, enhancing student learning outcomes.
- Developed IEPs aligned with South Boston Elementary School student learning needs.
- Developed IEPs aligned with South Boston Elementary School's student learning needs.
- Monitored student progress and adjusted accommodations for South Boston Elementary School learners.
- Collaborated with general education teachers to ensure instructional consistency with Halifax County Public School curriculum, enhancing student learning outcomes.
Behavioral Specialist
DePaul Community Resources
11.2008 - 12.2010
- Delivered one-on-one behavioral support to a student with emotional needs, fostering emotional regulation and resilience.
- Facilitated anger-management skills development and documented behavioral observations to inform intervention strategies.
- Provided behavioral support to youth in various community settings. to youth in community-based family service programs.
- Developed behavior plans with caregivers, case managers, and treatment teams.
- Conducted home visits to assess behavior patterns and safety concerns.
Education
M.A. - Professional Counseling
Liberty University
Lynchburg, VABS - Business Administration
Meredith College
Raleigh, NCSkills
- Case management
- Care coordination
- Telehealth & Remote Services
- Bio-psychosocial assessments
- Care plans
- Resource coordination
- Crisis Intervention
- Family advocacy
- Trauma-Informed Care
- Child & Family Services
- Interdisciplinary Collaboration
- Agency coordination
- Telehealth & Remote Services
- Group counseling
- Care management
Personal Information
Title: Special Programs Care Manager I Piedmont Region VA Foster Care
Certification
Licensed Professional Counselor (LPC), Eye Movement Desensitization Reprocessing (EMDR) Training Present, CPR Certification
Timeline
Special Programs Care Manager I
Elevance Health
06.2025 - Current
Counselor
Averett University
08.2024 - 03.2025
Therapist
Envision Counseling
09.2023 - Current
Clinical Manager of School Based Programs
Southside Behavioral Health
12.2021 - 08.2023
Experienced Counselor in Residency
Southstone Behavioral Health
03.2020 - 10.2021
Bereavement Coordinator / Social Worker
Sentara Halifax Hospice
06.2018 - 03.2020
Counseling Intern
Southside Community Services Board
08.2017 - 04.2018
Employment Specialist
Stand Up Inc.
04.2016 - 12.2017
Mental Health Counselor
The Hughes Center
06.2014 - 04.2016
Special Education Teacher
South Boston Elementary School
12.2010 - 06.2014
Behavioral Specialist
DePaul Community Resources
11.2008 - 12.2010
M.A. - Professional Counseling
Liberty University
BS - Business Administration
Meredith College