Najwa Rogers
San Pablo,CA
Summary
Attentive and adaptable Housing Representative. Highly-motivated employee with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. History of success in demanding environments. Proven track record of working effectively unsupervised and quickly masters new skills.
Committed job seeker with working knowledge of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Special Programs Housing Case Manager
San Francisco Housing Authority
San Francisco, CA
03.2020 - Current
- Assess client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Compile monthly reports detailing program outcomes and successes achieved through case management efforts.
- Research required information using available resources and knowledge
- Advised tenants of their rights under local landlord tenant laws and regulations.
- Collaborate with other professionals to assess client needs.
- Documented services and collected required data for evaluation.
- Provide excellent internal and external customer service to participants, landlords, co-workers, clients
and vendors - Assists operational teams with distribution of intake applications, Annual Recertification's, Interim Reports, Reasonable Accommodations,Hearing Requests and Rent Increase
- Verify and update client information into SharePoint, and PHA business systems
- Assist and respond to all the client's and advocate inquiries and probe accordingly as to provide a first contact
resolution based on policies and procedures - Research required information using available resources and knowledge
- Conduct Weekly HCV Housing Choice Voucher Briefings
Patient Service Representative
CPMC Sutter Pacific
06.2019 - 10.2019
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
Contact Center Representative
Bay Area Fastrak
01.2018 - 01.2019
- Answered customer inquiries via phone, email and chat.
- Provided product information to customers.
- Assisted customers with order placement and payment processing.
- Resolved customer complaints in a professional manner.
- Utilized various software tools such as Microsoft Office Suite, Salesforce.
Personal Home Health Aide
Independent Contractor
01.2013 - 01.2018
- Follow specific domestic and personal care plans for client and report on completed tasks.
Transport client to doctor's office, grocery store and other essential errands. - Assist clients with the self-administration of medications.
Observe and report any changes in client condition. - Maintain a high degree of confidentiality at all times due to access to sensitive information.
- Follow all Medicare, Medicaid, and HIPAA regulations and requirements.
- Listen attentively to clients' concerns while respecting their dignity and independence.
- Communicate effectively with clients, their families, and other members of the interdisciplinary team involved in providing care for the patient.
Education
Administrative Medical Assisting - Medical Administration
Trinity Business College
04.1997
Certificate in Unit Coordinating - Medical Care Evaluation
City College of San Francisco
San Francisco, CA04.1997
Skills
- Case Management
- Team Collaborating
- Documentation and Recordkeeping
- Conducting Assessments
- Work Planning and Prioritization
- High-Risk Populations Identification
- Legal Compliance
- Managing Records
- Fact Checking and Investigation
- Database Software
Certification
- Certified Administrative Medical Assistant
Timeline
Special Programs Housing Case Manager
San Francisco Housing Authority
03.2020 - Current
Patient Service Representative
CPMC Sutter Pacific
06.2019 - 10.2019
Contact Center Representative
Bay Area Fastrak
01.2018 - 01.2019
Personal Home Health Aide
Independent Contractor
01.2013 - 01.2018
Administrative Medical Assisting - Medical Administration
Trinity Business College
Certificate in Unit Coordinating - Medical Care Evaluation
City College of San Francisco
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