Tessa BallardAkinola
Dallas,TX
Summary
Caring offering case management expertise with proven competence to quickly build trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families. Compassionate Social Worker with 5 years of comprehensive experience providing social services to various groups of people to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for client resources and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities. Compassionate Social Worker with 5
years of comprehensive experience providing social services to various groups of people to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for client resources and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities.
Overview
8
8
years of professional experience
Work History
Social Worker
San Francisco Housing Authority
05.2019 - Current
- Provided crisis intervention services for clients experiencing acute distress.
- Provided direct clinical social work services to individuals and families in a mental health setting.
- Developed individualized service plans with clients to address their identified goals.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Collaborated with family members to provide comprehensive support services to clients.
- Maintained accurate records of client progress and interactions according to agency standards.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Participated in professional development activities such as seminars, workshops, trainings.
- Advised families regarding guardianship arrangements when appropriate.
- Participated in court proceedings related to cases involving children or vulnerable adults.
- Assessed safety risks for children living at home or in foster care settings.
- Provided supportive counseling services for victims of abuse or neglect.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
- Engaged with schools and other educational institutions on behalf of students who are struggling academically or socially due to life circumstances.
- Maintained thorough case history records and wrote detailed reports.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
Customer Service Representative
San Francisco County Transportation Authority
01.2018 - 05.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
Customer Service Representative
Adecco
Dallas, Tx
01.2016 - 11.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Science -
San Francisco State University
San Francisco, CA01-2017
Strayer University
Washington, DC03-2015
Associate of Science -
Everest College - Alhambra
Alhambra, CA10-2013
Skills
- Self-awareness
- Child Welfare Expertise
- Empathy building
- Family Dynamics Understanding
- Multicultural Competence
- Elder Care Knowledge
- Cognitive behavioral therapy
- Applied Behavioral Analysis
- Case Documentation
- Client Needs Assessment
- Life Skills Development
- Educational Support
- Crisis Assessment
Timeline
Social Worker
San Francisco Housing Authority
05.2019 - Current
Customer Service Representative
San Francisco County Transportation Authority
01.2018 - 05.2019
Customer Service Representative
Adecco
01.2016 - 11.2017
Associate of Science -
San Francisco State University
Strayer University
Associate of Science -
Everest College - Alhambra
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