Alexandria McCord
Wallingford
Summary
Dynamic professional with extensive experience in food service operations and customer service excellence, notably with Ensemble Catering. Proven leadership in managing event staff and enhancing guest satisfaction. Proficient in Microsoft Excel and adept at fostering collaborative environments, ensuring seamless event execution and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Banquet Server and Bartender
Instawork Gigs
Phoenix
01.2022 - Current
- Delivered food and beverages during banquets, ensuring guest satisfaction at various events.
- Facilitated customer and food service while setting up and breaking down special events across town.
- Coordinated with catering partners for event planning and logistics across multiple venues.
Banquet Server
Lancer Hospitality
Phoenix
01.2023 - 08.2024
- Set up banquet tables, chairs, and decorations to create inviting atmospheres for diverse functions, contributing to positive guest experiences.
- Served food and beverages to guests, ensuring timely delivery and enhancing overall dining experience during events.
- Managed inventory of dining supplies and equipment, facilitating seamless event operations and minimizing disruptions.
Banquet Captain
Ensemble Catering
Phoenix
03.2022 - 05.2022
- Coordinated setup, service, and teardown for wedding events, ensuring seamless execution and guest satisfaction.
- Oversaw daily operations of serving staff during events, delivering high-quality service and enhancing guest experience.
- Advanced from banquet server to captain, overseeing event coordination., demonstrating leadership and dedication to event success.
Receptionist
Crises Response Network (VIA Nesco Resource)
Phoenix
11.2019 - 03.2020
- Serve visitors by greeting, welcoming, and directing them appropriately.
- Notified staff of visitor arrivals, ensuring timely reception and enhancing visitor experience.
- Inform visitors by answering or referring inquiries.
- Direct visitors by maintaining employee and department directories.
- Maintained cleanliness and safety in reception area by following established protocols.
- Managed security and telecommunications systems, reinforcing safety protocols and maintaining a secure environment.
- Collaborated with team members to complete tasks, contributing to overall team objectives and operational efficiency.
Receptionist/Administrative Assistant
Viva Bella
09.2019 - 02.2020
- Serve visitors by greeting, welcoming, and directing them appropriately.
- Notified personnel of visitor arrivals, ensuring prompt reception and engagement.
- Inform visitors by answering or referring inquiries.
- Direct visitors by maintaining employee and department directories.
- Maintained safe, clean reception area by adhering to procedures and regulations.
- Managed phone inquiries and processed invoicing, purchase orders, accounts receivable, and accounts payable to support financial operations.
- Handled miscellaneous faxing, filing, data entry, and general bookkeeping.
- Collaborated with team members to achieve common goals. by accomplishing related results.
Shipping Assistant
The Pink Palm Tree
Phoenix
01.2016 - 08.2019
- Processed inbound and outbound shipments to ensure timely delivery.
- Executed data entry and shipping tasks, enhancing operational workflow.
- Interpret data on logistical documents such as shipping manifest in order to process domestic/ international shipments.
- Managed inventory, overseeing re-packaging and quality control to maintain product integrity.
- Verified customer information for correctness and compared it with previously obtained data.
- Developed understanding of customers’ needs and took actions to ensure satisfaction.
- Performed general office activities like typing, answering phones, operating machines, and securing confidential documents.
Administrative Assistant
Electric Vehicle Company
Phoenix
04.2014 - 12.2015
- Answered phone calls and managed invoicing, purchase orders, accounts receivable, and accounts payable, facilitating smooth financial operations.
- Utilized QuickBooks for financial tracking and reporting.
- Managed faxing tasks to support office communications, filing, data entry, and general bookkeeping.
Bartender and Server
Arriba Mexican Grill
Scottsdale
04.2009 - 01.2011
- Executed bartending, bar setup, closure, cash handling, and food service duties to create efficient and enjoyable customer experiences.
- Provided exceptional customer service during high-volume shifts.
- Prepared a variety of cocktails and beverages for customers.
- Maintained cleanliness and organization of bar area to uphold safety standards and enhance customer satisfaction.
- Conducted training sessions for new employees on company policies and procedures to ensure consistent service quality.
Education
High School Diploma -
Scottsdale Community College
Phoenix, AZ05-2007
Skills
- Bartending experience
- Culinary event coordination
- Front desk operations
- Event promotion tactics
- Customer service
- Staff scheduling
- Schedule coordination
- Data management
- Excel and Outlook
- Google Suite proficiency
- Microsoft Windows expertise
- Mac OS navigation
- Analytical skills
- Team collaboration
- Team collaboration
Certification
ServSafe Alcohol, 02/01/22, 02/01/24, Alcohol certification for Arizona
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Banquet Server
Lancer Hospitality
01.2023 - 08.2024
Banquet Captain
Ensemble Catering
03.2022 - 05.2022
Banquet Server and Bartender
Instawork Gigs
01.2022 - Current
Receptionist
Crises Response Network (VIA Nesco Resource)
11.2019 - 03.2020
Receptionist/Administrative Assistant
Viva Bella
09.2019 - 02.2020
Shipping Assistant
The Pink Palm Tree
01.2016 - 08.2019
Administrative Assistant
Electric Vehicle Company
04.2014 - 12.2015
Bartender and Server
Arriba Mexican Grill
04.2009 - 01.2011
High School Diploma -
Scottsdale Community College