Amy Dong
Aritzia
Chicago,IL
1
year of professional experience
1
Language
Dedicated Waiter with 5 years of experience in fast-paced food and beverage service. Delivered exceptional customer satisfaction through effective conflict resolution and personalized recommendations. Excelled in upselling menu items while maintaining a clean, organized workspace, ensuring a memorable experience for guests.
Work History
Bartender and Server
- Crafted and served cocktails, beer, and wine tailored to guest preferences, enhancing overall satisfaction.
- Achieved RAMP certification to ensure responsible alcohol service
- Demonstrated advanced mixology skills using fat-washing and clarifying techniques
- Provided prompt, friendly service to guests, contributing to a welcoming and enjoyable dining experience.
- Handled cash, processed credit card transactions, and balanced the register accurately.
- Ensured cleanliness and organization of bar and dining area in compliance with health and safety regulations, promoting guest safety.
- Mixology skills incorporating fat-washing and clarifying techniques
Aritzia SS
1 Year 1 Month- Consistently keeping a SPH of $1500
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated self-motivation by taking initiative in projects.
- Adapted quickly to dynamic work settings to maintain productivity.
- Collaborated with team members to achieve project goals while also completing independent tasks.
- Proven ability to learn quickly and adapt to new situations and new coworkers.
- Worked well in a team setting, providing support and guidance.
Server and Bartender
- Prepared and served food and alcoholic beverages including wine, craft beers, and custom cocktails to 100-200 patrons per night
- Managed full bar area, ensuring timely drink orders while maintaining clean and organized workspace
- Demonstrated effective communication skills with co-workers and customers. with my co-workers (front and back of the house) and customers
- Resolved conflicts with 100% customer satisfaction, fostering repeat business and client loyalty
- I speak to returning customers on a day to day basis developing relationships and customer loyalty
- Engaged with returning customers daily, developing strong relationships and enhancing customer loyalty
- Excellent communication skills with my co-workers (front and back of the house) and customers
- Achieved proficiency in using Toast POS system for processing transactions., Clover, and SpotOn POS systems quickly to while handing between $1000-$4000 worth of payments daily
- Verified legal drinking age before serving beer, wine and liquor to comply with state law
SERVER & SHIFT LEADER and BAR
- Conducted training sessions for 2-5 new servers each month
- Serve and engaged with 30-50 customers per shift on average
- Achieved alcohol and food upsell goals, engaging an average of 10 customers daily
- Addressed challenging situations with professionalism and empathy with professionalism and empathy, resolving issues to guests and managements
- Learned over 30 menu items thoroughly to provide exceptional service and created custom drinks with Allergies being recognized
- Recognized as a top server performer in the restaurant and mentioned by name
- Coordinated with kitchen staff and management to ensure order accuracy and streamline service flow
- Successfully managed 10-15 staff members at any given time by assigning tasks, ensuring that both restaurant and customer standards are met
SERVER
- Consistently hitting alcohol and food upsell goal to an average of 10 customers a day
- Serve and engaged with 50-70 customers per shift on average
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Handled challenging situations with professionalism and empathy, resolving issues for guests and management
- Greeted new and returning customers, fostering relationships that enhanced customer loyalty
- Provided administrative support by answering 25+ daily inbound calls while explaining promotions and accommodating dietary restrictions
- Upkeeping a clean environment for all customers and patrons to maintain quality assurance procedures and protocol
- Maintained clean environment for customers and patrons, ensuring adherence to quality assurance procedures
- Executed customer orders from concept to completion, ensuring accuracy and satisfaction.
Education
BBA - Accounting And Finance
High School Diploma
Skills
Mixology certification
Bartending expertise
High volume dining
Inventory management
Shift leadership
Bartending experience
Bi-Lingual
English and Chinese (Mandarin)
Personal Information
Title: Desired Job Title: Bartender/Server
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Aritzia SS
Aritzia
09.2025 - CurrentRead More
Bartender and Server
EMERSON’S
Read More
Server and Bartender
YUZU KITCHEN and BAR
Read More
SERVER & SHIFT LEADER and BAR
Y NOODLE AND BAR
Read More
SERVER
THE TAVERN
Read More
Johnson And Wales
BBA from Accounting And Finance
Read More
Essex High School
High School Diploma
Read More